Senior Quality Manager, North America

CEVA Logistics; Illinois; On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive Paid Time Off

401(k)

Health insurance

Discounts on gym memberships

Job summary

A leading logistics provider is seeking a Mid-Senior level professional to lead the North American Quality team. This full-time position involves ensuring compliance with quality management systems and implementing quality programs across the region. Ideal candidates will have a Master's Degree and over 8 years of experience in Quality, particularly in logistics or Pharma. The role includes responsibilities for quality assurance, KPI monitoring, and stakeholder communication. A comprehensive benefits package is offered, including competitive time off and health insurance.

Qualifications

• 8+ years’ experience in Quality within Logistics, consumer goods, medical devices, or Pharma.
• At least 3 years in a managerial role.
• In-depth knowledge of Medical Devices and Pharma Industry.

Responsibilities

• Drive implementation of quality programs within the region.
• Ensure quality improvement opportunities are identified and prioritized.
• Own responsibility for quality aspects, enabling consistent product and quality services.

Skills

Quality Standards (ISO 9001, GDP, GMP, ISO 13485)

CAPA, NC, Audit Management

Decision Maker

Drive for Results

Ability to communicate at all levels

Education

Master’s Degree in Environmental Safety, Safety & Health, Transportation Safety or related science

Job description

Base pay range

$130,000.00/yr - $160,000.00/yr

Additional compensation types

Annual Bonus

YOUR ROLE

Lead North American Quality team to support and ensure CEVA North America-Sites full compliance with requirements established on CEVA Quality Management System.

Provide oversight, guidance, and direction to all countries/sites with the intent of KPI fulfillment and customer Satisfaction (internal and external).

Deliver competent support to all relevant countries/sites in order to implement and develop the highest quality standards in each process while building and sharing knowledge across the region.

WHAT ARE YOU GOING TO DO?

• Drive the implementation of quality programs within the region.
• Design the communication strategy.
• Implement the supplier Quality Governance and ensure that quality requirements of outsourced activities are defined and communicate to all Stakeholders.
• Implement Key Performance Indicators in order to Monitor CEVA Product/service and process quality while ensuring continuous improvement for the region.
• Ensure a non-conformity management governance (including consumer complaints and timely investigations) is established, harmonized, and duly implemented within the Region.
• Ensure quality improvement opportunities are identified, prioritized and action plans determined in order to guide the organization through continuous improvement while fostering best practices sharing within the countries under the region responsibility.
• Own with the countries the responsibility on all quality aspects to enable a consistent product and quality services.
• Responsible for the harmonization of quality practices within the region.
• Translate Customer Requirements and Global Quality Governance to a compressive Regional Framework that can enable customer satisfaction, regulatory compliance, and alignment with the Business.
• Ensure full adherence and compliance to applicable standards, regulation and Global Quality Framework and Governance.
• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education

• Master’s Degree in Environmental Safety, Safety & Health, Transportation Safety, or related science.

Skills & Experience

• 8+ years’ experience in Quality within Logistics, consumer goods, medical devices, or Pharma of which at least 3 years in a managerial role.
• In-depth knowledge of Medical Devices and Pharma Industry.
• Quality Standards (ISO 9001, GDP, GMP, ISO 13485).
• CAPA, NC, Audit Management.
• Drive for Results.
• Action oriented.
• Decision Maker.
• Motivating Others.
• Ability to communicate at all levels in the internal organization, with customers, Regulatory authorities, suppliers, etc.
• Experience working in a Matrix organization before.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Referrals increase your chances of interviewing at CEVA Logistics by 2x

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance, Strategy/Planning, and Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage