Senior Quality Manager, Manufacturing Excellence

ASSA ABLOY Group; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

ASSA ABLOY Group seeks a Pemko Quality Manager to lead QA/QC across a manufacturing facility, driving continuous improvement in products meeting customer and regulatory standards. The role partners with Operations, Engineering, Product Development, Supply Chain and Customer Service to reduce defects and ensure world-class quality.

The position requires 7+ years in quality leadership, 3+ years managing teams, and expertise in architecture hardware standards, ISO 9001, and Six Sigma.

Qualifications

• Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline required.
• Master's degree preferred.
• 7+ years of quality leadership experience in manufacturing preferred.
• 3+ years managing quality teams preferred.
• Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus.
• Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.

Responsibilities

• Product Warranty / Claims Process and Customer Quality Support: Manage and co-lead all product warranty claims and customer complaint processes; Support all customer support correspondence process with product warranty claims; Lead data analysis and corrective action process for product quality/warranty claims.
• Quality Management System: CO-Lead and maintain the facility Quality Management System (QMS); Develop, implement, and monitor quality policies, procedures, work instructions, and control plans; Manage internal and external audits and ensure timely closure of corrective actions; Maintain compliance with customer-specific quality requirements and regulatory standards.
• Product Quality & Compliance: Ensure products comply with architectural hardware standards and certifications including ANSI/BHMA, UL listings, ADA accessibility, building codes, mechanical/durability specs; Support product testing, validation, and qualification activities; Coordinate with Engineering on design changes, new product introductions, and product improvement.
• Continuous Improvement: Lead root cause investigations using 8D, A3, Fishbone, 5 Why, FMEA; Implement Lean and Six Sigma to improve quality and reduce variation; Drive corrective and preventive actions; Facilitate process capability improvement projects.
• Supplier Quality Management: Develop and maintain supplier quality requirements; Monitor supplier performance and lead supplier corrective actions; Conduct supplier audits and support supplier development; Collaborate with Purchasing and Supply Chain to improve incoming material quality; Maintain RGA processes and follow through on returns.

Skills

Strategic leadership

Problem solving

Data-driven decision making

Cross-functional collaboration

Quality management

Supplier development

Risk management

Effective communication

Education

Bachelor's degree in engineering / related field

Master's degree preferred

Tools

SPC

GD&T

PFMEA

Control Plans

FMEA

Lean Manufacturing

Six Sigma

Job description

ASSA ABLOY Group seeks a Pemko Quality Manager to lead QA/QC across a manufacturing facility, driving continuous improvement in products meeting customer and regulatory standards. The role partners with Operations, Engineering, Product Development, Supply Chain and Customer Service to reduce defects and ensure world-class quality.

The position requires 7+ years in quality leadership, 3+ years managing teams, and expertise in architecture hardware standards, ISO 9001, and Six Sigma.