Senior Quality Manager

RWS Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Sr. Quality Manager for the TrainAI program. This role involves driving quality standards, managing a team, and enhancing quality frameworks. The ideal candidate will have strong experience in data management and a leadership background, ensuring alignment with business objectives while fostering a collaborative environment.

Benefits

Flexible Working Hours

Comprehensive Benefits Package

Bonuses

Training Opportunities

Qualifications

• Strong experience with data collection, validation, and annotation projects.
• Experience with managing quality within AI domain.
• Experience in a leadership role preferred.

Responsibilities

• Manage quality within the TrainAI domain and prepare quality strategy.
• Lead a team of Quality Specialists to align standards with objectives.
• Define quality management concept and ensure support across all customers.

Skills

Data Collection

Data Validation

Data Annotation

Client Facing Experience

Leadership

Communication

Job description

Job Purpose

As the Sr. Quality Manager, you will drive quality standards across the TrainAI program and ensure that all quality services, solutions, and related initiatives meet our business objectives and serve the strategic growth.

Right now, we are looking for a skilled AI professional whose primary focus will be the improvement of our quality framework and processes within the data services team for TrainAI. You’ll be able to directly influence how the supporting tools are developed and tailored to our specific needs from quality perspective, you’ll create strategies and drive projects around effective data collection, and you will lead and guide a team of quality specialists.

This is a senior role that will require both strategic oversight as well as a strong hands-on approach on a task level.

Job Overview

Key Responsibilities

• Manage quality within the TrainAI domain, prepare quality strategy and procedures
• Lead a team of Quality Specialists ensuring the quality standards are aligned with customer and business objectives
• Work closely with the program director, solution architects, quality specialists and other internal specialists to find the best solutions how to improve the quality framework and the tools we are using.
• Define the quality management concept and QA methodology and policies and ensure you and your team are providing quality support across all customers
• Review, prioritize, and track progress of issues that affect the quality of services provided to customers
• Ensure operations are provided with the best possible outsourcing solutions considering price, quality, and expertise

Skills & Experience

• Strong experience with data collection, data validation, and/or data annotation projects is key as we’ll need you to identify possible issues/errors and prevent them with a solid quality strategy and procedure around AI projects
• Experience with managing quality within AI domain
• Client facing experience highly preferred
• Experience in working with international teams and stakeholders, and in executing strategies to deliver solutions
• Strong verbal and written communication skills including the ability to cultivate internal and external relationships and work effectively cross-functionally
• Experience in a leadership role and direct management is preferred

What we have for you

• An exciting company — we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly — and always ready to support you as much as possible
• International, English-speaking environment
• Semiflexible working hours
• Interesting challenges, trainings, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package.

Base Pay

$85,000 - 95,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Candidates must reside in the following states to be considered:

Federal, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Minnesota, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington and Wisconsin.

#LI-NVZ

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career.In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right –Partner, Pioneer, Progress– and we´llDelivertogether asOne RWS.

For further information, please visit:RWS

RWS embraces DEIand promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination- All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies:RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer.