Senior Quality Management Process Improvement Specialist

LMI; Washington (District of Columbia); On-site; USD 100,000 - 140,000; Full time

Job summary

LMI is seeking a Senior Quality Management Process Improvement Specialist to support the US Border Patrol PMOD portfolio. The role develops practical metrics to identify pain points impeding adherence to quality standards for services and products, and tracks performance for timely assessment of operations and issues to inform management decisions.

The successful candidate will bring strong organizational skills, experience designing quality assurance processes, and an ability to rapidly review

Qualifications

• Bachelor's degree with 10+ years of relevant work experience
• Ability to work on multipleAmbiguity projects
• Navigate complex organizations
• Strong quality management fundamentals within project constraints
• Advanced Microsoft Office skills and ability to build polished client deliverables
• Excellent analytical, problem solving, and presentation skills
• Excellent customer relationship management skills

Responsibilities

• Establish and execute a process for managing a large volume of deliverables.
• Develop quality control plans and processes with project oversight in adherence to LMI procedures.
• Work with Project Manager to establish milestones and checkpoints to review batches of policies and products.
• Define and execute continuous process improvement related to documenting and maintaining risk.
• Collaborate with leadership and cross-functional teams to optimize operational performance and drive high-quality results.
• Design and implement scalable operational processes using Agile methodologies for workforce deployment across locations.
• Oversee nationwide fleet and onboarding logistics and coordinate resources with vehicle service providers.
• Act as the primary operational contact for subcontractors and drive regular business reviews to monitor KPIs and staffing.

Skills

Quality management

Analytical skills

PMO / Project coordination

MS Office

Presentation skills

Customer relationship

Education

Bachelor’s degree

Tools

AGILE

Job description

Overview

LMI is seeking a skilled Senior Quality Management Process Improvement Specialist to support the US Border Patrol PMOD portfolio.The Senior Quality Management Process Improvement Specialist will develop practical metrics that identify pain points impeding adherence to quality standards for services and products, and opportunities to improve; and then track performance against them for timely assessment of operations and issues to inform management decision‑making. A success candidate will bring strong organizational skills, experience designing and implementing quality assurance processes, and an ability to rapidly review products to ensure quality.

Join our team of collaborative self‑starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our high‑performing team, you will augment our vital work to provide "eyes and ears" technology to protect our nation. Some travel may be required to stations on the southwest and other borders.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial‑grade platforms and mission‑ready AI to federal agencies at commercial speed.

Leveraging our mission‑ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors- helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

Establish and execute a process for managing a large volume of high‑quality and timely deliverables.

Develop the quality control plans and processes that applies effective project oversight in adherence with LMI procedures, policies and frameworks.

Work with the Project Manager to establish milestones and checkpoints to review batches of policies and other products to ensure LMI is meeting target metrics and project timeline.

Define and execute continuous process improvement related to documenting and maintaining risk.

Collaborate with PM to develop and determine resolution plan with specific, trackable corrective actions to quality issues.

Partner with leadership and cross‑functional teams- including HR, Legal, Finance, Recruiting, and external partners to optimize operational performance, reduce risks, and support strategic business outcomes. Brief on quality results.

Design and implement scalable operational processes using Agile methodologies to support workforce deployment across multiple project locations.

Oversee nationwide fleet and onboarding logistics, serving as the primary liaison with vehicle service providers to coordinate resources and maintain continuous operational readiness for field teams.

Partner with senior leadership and cross‑functional teams- including HR, Legal, Finance, Recruiting to optimize operational performance, reduce risks, and support strategic business outcomes.

Design and implement scalable operational processes using Agile methodologies to support large‑scale workforce deployment across multiple project locations, including workflow enhancements through automation tools.

Oversee nationwide fleet and onboarding logistics, serving as the primary liaison with vehicle service providers to coordinate resources and maintain continuous operational readiness for field teams.

Manage end‑to‑end logistics for personnel, equipment, technology assets, and safety materials while developing executive‑level reporting to track workforce readiness, operational metrics, and contract performance.

Act as the primary operational point of contact for multiple subcontractors, leading regular business reviews to evaluate staffing, assess contract needs, monitor KPIs, and drive high‑quality performance.

Qualifications

• Bachelors degree in a related discipline with 10+ years of relevant work experience
• Interest in both strategy and execution
• Ability to work, at times, with multiple ambiguous projects
• Ability to navigate complex organizations
• Significant understanding of quality management fundamentals and ability to work within project constraints
• Advanced Microsoft Office skills, e.g., MS Word, PPT, Excel and Outlook and ability to build polished client deliverables
• Excellent analytical, problem solving, and presentation skills
• Excellent customer relationship management skills

Target salary range: $100,000 - $140,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-DC-Washington, DC