Senior Quality Engineer - Electronics Manufacturing

Newhaven Display; Elgin (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off (PTO)

Career growth and development

Job summary

Newhaven Display is seeking a Senior Quality Engineer to support product quality, supplier quality, and customer quality issues across our display portfolio. You will lead investigations, perform root-cause analysis, and implement corrective actions while coordinating with Engineering, Production, and suppliers to improve reliability and customer satisfaction.

The role requires hands-on troubleshooting, strong documentation, and collaboration across departments.

Qualifications

• Bachelor's degree or higher in a technical field relevant to quality engineering.
• Minimum 5 years in Quality Engineering roles such as product, supplier, manufacturing, or related areas.
• Experience troubleshooting electronic products, PCBAs, and electromechanical assemblies to component level.

Responsibilities

• Investigate customer returns, RMAs, and product failures.
• Perform root-cause analysis and implement corrective actions.
• Collaborate with Engineering to identify and verify CAPA.
• Monitor quality trends and drive improvements across product lines.
• Support supplier quality management and supplier investigations.

Skills

Root-cause analysis

Troubleshooting electronics

Communication

Excel proficiency

Education

Bachelor's degree in Electrical/Mechanical/Industrial/Quality Engineering or related field

Tools

SolidWorks

AutoCAD

Job description

At Newhaven Display, we're more than a global display manufacturer—we're a team of problem-solvers, innovators, and collaborators. Our LCD, OLED, and TFT display solutions power products across a wide range of industries, including industrial controls, medical devices, consumer electronics, transportation, and automation.

We pride ourselves on delivering high-quality products, exceptional customer support, and technical expertise that helps our customers succeed. If you enjoy solving complex technical problems, working closely with customers and suppliers, and making a direct impact on product quality, we'd like to hear from you.

ABOUT THE ROLE:

Newhaven Display is seeking a Senior Quality Engineer to support product quality, supplier quality, customer quality issues, and continuous improvement initiatives across our display product portfolio.

This is a highly visible, hands-on role that combines technical troubleshooting, failure analysis, supplier management, and quality system support. You will work closely with Engineering, Sales, Production, customers, and suppliers to investigate product issues, identify root causes, implement corrective actions, and drive improvements that enhance product quality and customer satisfaction.

The ideal candidate has experience working with electronic assemblies, PCBAs, electromechanical products, or similar technologies and is comfortable moving between the lab, production floor, supplier discussions, and customer communications.

WHAT YOU'LL DO:

Product Quality & Failure Analysis

• Investigate customer returns, RMAs, and product failures.
• Perform troubleshooting and root cause analysis on display modules, PCBAs, electronic assemblies, and related components.
• Work closely with Engineering to identify corrective and preventive actions.
• Analyze quality trends and identify opportunities to improve product performance and reliability.
• Support product qualification, validation, and reliability testing activities.

Supplier Quality Lead

• Supplier Corrective Action Requests (SCARs) and supplier investigations.
• Work directly with international suppliers to resolve quality issues and improve performance.
• Monitor supplier quality metrics and drive continuous improvement initiatives.
• Evaluate supplier processes and capabilities as needed.

Manufacturing & Process Quality

• Support incoming inspection, manufacturing quality, and process improvement initiatives.
• Develop and maintain inspection procedures, test methods, work instructions, and quality documentation.
• Partner with Production and Engineering to reduce defects, improve yields, and strengthen quality controls.
• Participate in Engineering Change Orders (ECOs) and product improvement efforts.

Compliance & Quality Systems

• Maintain compliance with environmental and regulatory requirements, including RoHS, REACH, and Conflict Minerals.
• Support quality audits, documentation control, and quality management system activities.
• Track and analyze quality KPIs and present findings and recommendations to management.

WHAT YOU BRING:

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Quality Engineering, or a related technical field.
• 5+ years of experience in Quality Engineering, Supplier Quality, Manufacturing Quality, Product Quality, or a related role.
• Experience troubleshooting electronic products, PCBAs, electromechanical assemblies, or similar technologies to the component level is a MUST.
• Experience conducting root cause investigations and implementing corrective actions.
• Experience working directly with suppliers to resolve quality issues.
• Ability to read schematics, engineering drawings, specifications, and technical documentation.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel.

Preferred Qualifications

• Experience with LCD, OLED, TFT displays, consumer electronics, industrial electronics, or related products.
• Experience with reliability testing, environmental testing, HALT/HASS, or product qualification testing.
• Experience with quality tools such as 8D, 5 Why, Fishbone, FMEA, SPC, Mini tab, or JMP.
• Knowledge of RoHS, REACH, Conflict Minerals, and other electronics industry compliance requirements.
• Familiarity with CAD software such as SolidWorks or AutoCAD.

WHAT MAKES YOU SUCCESSFUL:

• Strong technical troubleshooting and problem-solving skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities and projects simultaneously.
• Comfortable working independently while collaborating across departments.
• Customer-focused mindset with a commitment to quality and continuous improvement.
• Ability to communicate effectively with engineers, suppliers, customers, and leadership.

WHY JOIN NEWHAVEN DISPLAY:

At Newhaven Display, your work has a direct impact. You'll collaborate with a talented team, solve challenging technical problems, and help drive the quality of products used around the world.

We offer a collaborative environment, opportunities for growth, and the ability to make meaningful contributions within a growing technology company.

Benefits Include:

• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off (PTO)
• Career growth and development opportunities
• Stable, growing company with a collaborative culture

Please note: This position is based in our Elgin, Illinois office and requires daily on-site attendance. Candidates must be authorized to work in the United States without current or future sponsorship requirements.