Senior Quality Engineer

jci; Hattiesburg (MS); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits (401K, medical,

On-the-job cross-training

Collaborative team environment

Zero Harm safety dedication

Job summary

Johnson Controls is seeking a Senior Quality Engineer to lead quality excellence across manufacturing operations, suppliers, and customer-facing activities. You will drive defect reduction, process capability, and COPQ reduction while ensuring products meet customer requirements and support safety, quality, delivery, and cost goals.

The role requires extensive quality systems experience, APQP, FMEA, CAPA, and root cause analysis, with collaboration across operations, engineering, and supply

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related technical discipline.
• Minimum of 7 years of quality engineering experience in a manufacturing environment, preferably low-volume/high-mix production.
• Strong knowledge of quality systems and standards, including ISO 9001 requirements and auditing principles.
• Demonstrated experience with quality methodologies including APQP, FMEA, CAPA, NCR, deviation management, and structured problem solving.
• Experience conducting root cause analysis and leading cross-functional corrective action teams.
• Strong analytical skills with proficiency in Microsoft Excel, Power BI, Minitab, or equivalent statistical and reporting tools.
• Excellent verbal and written communication skills with proven success interacting with customers, suppliers, and leadership teams.
• Demonstrated project management and prioritization skills with the ability to drive results through influence and collaboration.
• Ability to travel up to 15% as required to support customer visits, supplier audits, and field investigations.

Responsibilities

• Lead quality improvement initiatives focused on defect reduction, process capability improvement, COPQ reduction, and customer satisfaction enhancement.
• Analyze quality data, field performance data, warranty information, and customer feedback to identify trends and prioritize improvement opportunities.
• Facilitate root cause investigations using structured problem-solving methodologies including 8D, 9S, A3, and DMAIC approaches.
• Lead and support APQP activities, PFMEA development, control plans, process validation, and risk mitigation efforts for new and existing products.
• Partner with operations, engineering, supply chain, and field service teams to implement sustainable corrective and preventive actions.
• Conduct customer investigations, customer site visits, and field assessments to understand performance concerns and support resolution activities.
• Serve as a primary quality contact for customers and suppliers regarding quality issues, corrective actions, audits, and continuous improvement initiatives.
• Evaluate nonconforming materials, participate in MRB activities, and support disposition decisions and containment actions.
• Support and maintain compliance with the Quality Management System, including ISO 9001 requirements, internal audits, corrective action programs, and management review processes.
• Collaborate with suppliers to establish quality expectations, drive supplier corrective actions, and reduce supplier-related quality issues.
• Develop and present quality metrics, dashboards, and project status updates to leadership teams.
• Mentor quality engineers, inspectors, and cross-functional teams on quality tools, methodologies, and best practices.
• Promote a culture of continuous improvement, operational excellence, and customer-focused quality throughout the organization.

Skills

Quality systems knowledge

Root cause analysis

Cross-functional collaboration

Project management

Analytical skills

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Excel

Power BI

Minitab

Job description

Build your best future with the Johnson Controls team!

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

The Senior Quality Engineer is responsible for leading and driving quality excellence across manufacturing operations, suppliers, and customer-facing activities. This role serves as a key technical resource for quality improvement initiatives, ensuring products consistently meet customer requirements while supporting business objectives related to safety, quality, delivery, and cost.

How You Will Do It

• Lead quality improvement initiatives focused on defect reduction, process capability improvement, cost of poor quality (COPQ) reduction, and customer satisfaction enhancement.

• Analyze quality data, field performance data, warranty information, and customer feedback to identify trends and prioritize improvement opportunities.

• Facilitate root cause investigations using structured problem-solving methodologies including 8D, 9S, A3, and DMAIC approaches.

• Lead and support APQP activities, PFMEA development, control plans, process validation, and risk mitigation efforts for new and existing products.

• Partner with operations, engineering, supply chain, and field service teams to implement sustainable corrective and preventive actions.

• Conduct customer investigations, customer site visits, and field assessments to understand performance concerns and support resolution activities.

• Serve as a primary quality contact for customers and suppliers regarding quality issues, corrective actions, audits, and continuous improvement initiatives.

• Evaluate nonconforming materials, participate in Material Review Board (MRB) activities, and support disposition decisions and containment actions.

• Support and maintain compliance with the Quality Management System, including ISO 9001 requirements, internal audits, corrective action programs, and management review processes.

• Collaborate with suppliers to establish quality expectations, drive supplier corrective actions, and reduce supplier-related quality issues.

• Develop and present quality metrics, dashboards, and project status updates to leadership teams.

• Mentor quality engineers, inspectors, and cross-functional teams on quality tools, methodologies, and best practices.

• Promote a culture of continuous improvement, operational excellence, and customer-focused quality throughout the organization.

What We Look For

Required

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related technical discipline.
• Minimum of 7 years of quality engineering experience in a manufacturing environment, preferably low-volume/high-mix production.
• Strong knowledge of quality systems and standards, including ISO 9001 requirements and auditing principles.
• Demonstrated experience with quality methodologies including APQP, FMEA, CAPA, NCR, deviation management, and structured problem solving.
• Experience conducting root cause analysis and leading cross-functional corrective action teams.
• Strong analytical skills with proficiency in Microsoft Excel, Power BI, Minitab, or equivalent statistical and reporting tools.
• Excellent verbal and written communication skills with proven success interacting with customers, suppliers, and leadership teams.
• Demonstrated project management and prioritization skills with the ability to drive results through influence and collaboration.
• Ability to travel up to 15% as required to support customer visits, supplier audits, and field investigations. Based on source roles requiring travel.

Preferred

• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• ISO 9001 Lead Auditor certification.
• Six Sigma Green Belt or Black Belt certification.
• Experience with customer quality, warranty analysis, reliability engineering, and field quality programs.
• Experience within HVAC, industrial equipment, or engineered-to-order manufacturing environments.

Key Success Measures

• Customer complaint reduction
• Warranty and field failure reduction
• Internal defect and scrap reduction
• Supplier quality improvement
• CAPA closure effectiveness
• ISO/QMS compliance performance
• COPQ reduction
• Improvement project implementation and savings realization.

SALARY RANGE

$100,000 - $140,000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, visit here.