Senior Quality & Corrective Action Specialist

PG&E; Oakland (CA); Hybrid; USD 136,000 - 232,000; Full time

Job summary

PG&E is seeking an experienced business professional to join the Electric Corrective Action Program and Cause Evaluation team. This role supports the development and execution of high-quality cause evaluations, corrective action strategies, and program improvements that strengthen compliance, reduce risk, and improve operational performance across Electric Operations and Power Generation.

The position requires strong technical, regulatory, and operational judgment, along with the ability to

Qualifications

• BA/BS Degree or equivalent work experience.
• 10 years of progressive experience in utility operations or in a highly regulated industry.
• 4 years of experience with causal evaluation methods and investigations in the utility industry.
• Travel throughout the service territory 10%-30% of the time.

Responsibilities

• Lead and support complex Cause Evaluations and CAP activities to identify causes, evaluate risk, prevent recurrence, and address operational, compliance, and equipment performance issues.
• Conduct high-complexity investigations and apply formal causal evaluation methodologies, including TapRooT, root cause analysis, apparent cause evaluation, common cause analysis, barrier analysis, 5-Whys, and other structured problem-solving tools.
• Analyze engineering, operational, performance, and failure data to identify trends, systemic issues, risk drivers, and opportunities for corrective action or continuous improvement.
• Partner with engineering, operations, compliance, business leaders, and cross-functional stakeholders to develop effective corrective action plans that include sustainable solutions and prevent recurrence.
• Serve as a company-wide subject matter expert on the Corrective Action Program, root cause analysis, cause evaluation quality, and related governance expectations.
• Provide technical guidance, coaching, mentoring, and quality oversight to employees and stakeholders to support consistent application of cause evaluation and CAP requirements.
• Develop, monitor, and report quality metrics, controls, and performance indicators to measure CAP effectiveness, support risk assessment, and improve organizational performance.
• Prepare and present findings, risk assessments, trends, recommendations, and corrective action strategies to senior leadership and executive management.
• Provide oversight and direction to streamline processes, strengthen report quality, promote cross-functional standardization, and ensure adherence to applicable guidance documents.
• Leverage knowledge of electric utility systems, distribution, transmission, substation equipment, operations, maintenance, and engineering processes to support evaluations and recommendations.
• Lead cross-functional initiatives that strengthen quality, enhance operational excellence, improve reliability, and foster a culture of continuous improvement.
• Lead the development and delivery of training materials on an ad hoc basis or in partnership with PG&E Academy.

Skills

Causal evaluation methods

Investigations

Root cause analysis

Cross-functional collaboration

Education

BA/BS Degree or equivalent

Job description

PG&E is seeking an experienced business professional to join the Electric Corrective Action Program and Cause Evaluation team. This role supports the development and execution of high-quality cause evaluations, corrective action strategies, and program improvements that strengthen compliance, reduce risk, and improve operational performance across Electric Operations and Power Generation.

The position requires strong technical, regulatory, and operational judgment, along with the ability to