Senior Quality Coordinator, Sales Support & Compliance

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Day 1 Medical

Dental & vision for FT employees

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Flex spending accounts

Job summary

Quest Diagnostics Incorporated in Marlborough, MA, seeks a Quality Coordinator - Sr. Sales Support. This full-time role runs Monday to Friday, 8:30 AM to 5:00 PM, offering a pay range of $28.41 - $42.61 per hour.

The position emphasizes client setup accuracy, quality reviews, and sales support leadership within a regulated environment. Qualifications include at least two years in technical, billing, or customer support roles, and residency in the New England region.

Qualifications

• Bachelor's degree preferred; English proficiency required.
• Two years of technical, billing, or customer support experience; must reside in New England region.

Responsibilities

• Facilitate smooth client setup processes for accuracy and efficiency.
• Create and maintain client files for audit purposes.
• Monitor turnaround times for new client start-up and report status to sales teams.
• Lead compliance audits and inspections as needed.
• Support projects related to Sales Support and update SOPs.

Skills

Strong communication

Organizational skills

Team collaboration

Customer-focused

Attention to detail

Ethics and values

Functional technical skills

Action oriented

Integrity

Education

Bachelor's Degree BA/BS Preferred

High School Diploma or Equivalent

Tools

Salesforce

Job description

Quest Diagnostics Incorporated in Marlborough, MA, seeks a Quality Coordinator - Sr. Sales Support. This full-time role runs Monday to Friday, 8:30 AM to 5:00 PM, offering a pay range of $28.41 - $42.61 per hour.

The position emphasizes client setup accuracy, quality reviews, and sales support leadership within a regulated environment. Qualifications include at least two years in technical, billing, or customer support roles, and residency in the New England region.