Senior Quality Control Technician

Brightpath Associates LLC; Charlotte (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

Brightpath Associates LLC is seeking a Senior Quality Control Technician specialized in HVAC systems based in Charlotte, NC. In this mid-senior level full-time role, you will review project submissions, ensure compliance with standards, and maintain high-quality HVAC installations. The position emphasizes quality assurance and process improvement through hands-on inspections and feedback mechanisms, making it critical to delivering customer satisfaction and operational excellence.

Qualifications

• 4+ years of experience in HVAC quality control or technical roles.
• Experience in problem-solving or project management.
• Familiarity with HVAC design and energy efficiency standards preferred.

Responsibilities

• Conduct detailed quality reviews of project documentation and designs.
• Approve or reject project milestones and provide feedback.
• Inspect HVAC installations on-site for quality assurance.

Skills

Communication

Problem-solving

Organizational

Data analysis

Education

4+ years experience in HVAC industry

Tools

G-Suite

Microsoft Office

Job description

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The Senior Quality Control Technician, HVAC is responsible for the review and close-out of project milestone packages consisting of sales and design plans and documentation, installation photos and verification measures for HVAC installation and service projects. The primary objective of this role is to ensure high-quality standards for HVAC systems, verify compliance with sales and design specifications, and identify necessary remediations to maintain strong system performance and customer satisfaction (systems designed to operate efficiently for the manufactured useful life of 15+ years). They will also evaluate HVAC monitoring and control platforms to verify proper configuration and ensure installed systems meet design specifications and energy efficiency goals.

Through daily project throughput review, the technician will approve or reject project milestones promptly and communicate feedback to external contractors or partners. They will support the organization’s accountability and quality improvement initiatives, fostering a culture of excellence across all operations. In addition to desktop reviews, some programs may require on-site inspections, including accessing mechanical rooms, rooftops, and ductwork to assess installation quality and provide feedback to certified contractors.

Strategic/Tactical Responsibilities

• Conduct detailed review and close-outs of project photos, documents, and designs.
• Apply advanced knowledge of HVAC quality control standards and system operation criteria.
• Verify system performance data and ensure installed HVAC equipment aligns with sales and design specifications.
• Inspect HVAC control and monitoring platforms for accurate configuration and functionality.
• Provide clear and concise feedback for rejected project submissions and guide resolution.
• Provide feedback to the Program Manager and Leadership to inform and evolve the product.
• Troubleshoot and resolve milestone package rejections to ensure quick turnaround times.
• Stay updated on industry standards, installation techniques, and emerging technologies.
• Develop and refine quality control processes, installation guidelines, and contractor training programs.
• Manage and resolve partner support requests through chat or ticketing systems, addressing escalations promptly.
• Analyze data to identify trends or areas for improvement and recommend corrective actions.
• Conduct training sessions for junior Quality Control Technicians to enhance team capabilities.
• Perform and document site inspections for specific programs, including assessment of mechanical, structural, and electrical components of HVAC installations.

Success Defined

• Minimize post-installation service calls through thorough review of partner submissions.
• Review and respond to project milestone submissions within 72 hours.
• Respond to partner support inquiries within 24 hours.

Qualifications

• 4+ years of experience in a technical or construction role within the HVAC industry. Residential preferred, but not required.
• Experience with interdepartmental problem-solving or project management.
• Familiarity with HVAC system design and energy efficiency standards preferred.
• Strong oral and written communication skills with the ability to influence third-party contractors.
• Excellent organizational skills and ability to prioritize effectively.
• Proficiency with data analysis and standard business tools such as G-Suite, Microsoft Office, or similar platforms.
• Ability to access mechanical rooms, rooftops, or confined spaces, including working in various weather conditions.
• Capacity to stand, kneel, or bend for extended periods during inspections.
• Commitment to safety protocols and proper use of personal protective equipment (PPE).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Manufacturing

• Industries

  HVAC and Refrigeration Equipment Manufacturing and Construction

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