Senior Quality Control Manager - Ownership & Growth

Johns Hopkins; Moreno Valley (CA); On-site; USD 111,000 - 175,000; Full time

Job summary

Johns Hopkins in Moreno Valley seeks a Quality Control Manager to own process improvement and customer experience. You will challenge briefs, ensure accountability changes protect quality, and collaborate with peers to troubleshoot issues.

You bring comfort presenting to a CA-wide audience without a script, steer conversations toward decisive outcomes, and take ownership of new responsibilities. Expect 8+ years of prioritization experience and a mentoring mindset.

Qualifications

• Comfort presenting to a CA-wide audience without a script.
• Comfort steering general conversations toward a decision.
• Eagerness to take ownership and run with new responsibilities.
• 8+ years of Prioritization reps, not just Prioritization exposure.
• The patience to mentor without taking over the keyboard.

Responsibilities

• Question the brief when the brief doesn't match reality
• Leave every general system a little better than you found it
• Guard the Johns Hopkins customer experience through every Accountability change
• Trade quick wins for fun-loving fixes when the math favors patience
• Partner with peers to troubleshoot issues and share practical knowledge
• Make the make-it-better call when the data points two different directions

Skills

Public speaking

Decision making

Ownership mindset

Mentoring

Job description

Johns Hopkins in Moreno Valley seeks a Quality Control Manager to own process improvement and customer experience. You will challenge briefs, ensure accountability changes protect quality, and collaborate with peers to troubleshoot issues.

You bring comfort presenting to a CA-wide audience without a script, steer conversations toward decisive outcomes, and take ownership of new responsibilities. Expect 8+ years of prioritization experience and a mentoring mindset.