Senior Quality & Continuous Improvement Analyst

Electric Reliability Council of Texas, Inc.; Texas; On-site; USD 102,000 - 140,000; Full time

Job summary

ERCOT seeks a seasoned Quality Analyst to advance operational excellence by evaluating processes, uncovering inefficiencies, and implementing data-driven improvements. You will lead cross-functional teams, design dashboards, and own quality standards within the Texas power grid and wholesale market.

Responsibilities include root-cause analysis, corrective actions, and training on Lean and Six Sigma, driving a culture of accountability and continuous improvement.

Qualifications

• Requires minimum 5 years job related work experience beyond degree requirements.
• Strong communication and presentation skills.
• Strong analytical skills with ability to interpret data and translate findings.
• Proficiency in data analysis tools such as Excel or Power BI, and Visio for process mapping.

Responsibilities

• Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
• Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
• Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
• Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
• Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
• Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
• Helps develop change management strategies to support smooth adoption of new processes and initiatives.
• Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

Skills

Communication

Analytical thinking

Project management

Cross-functional leadership

Education

Bachelor's Degree in Engineering/CS/Business/Accounting/Auditing or related field

Tools

Excel

Power BI

Visio

Job description

ERCOT seeks a seasoned Quality Analyst to advance operational excellence by evaluating processes, uncovering inefficiencies, and implementing data-driven improvements. You will lead cross-functional teams, design dashboards, and own quality standards within the Texas power grid and wholesale market.

Responsibilities include root-cause analysis, corrective actions, and training on Lean and Six Sigma, driving a culture of accountability and continuous improvement.