Sr Quality Analyst

ERCOT; Texas; On-site; USD 102,000 - 140,000; Full time

Job summary

ERCOT seeks a seasoned Quality Analyst to advance operational excellence by evaluating processes, uncovering inefficiencies, and implementing data-driven improvements. You will lead cross-functional teams, design dashboards, and own quality standards within the Texas power grid and wholesale market.

Responsibilities include root-cause analysis, corrective actions, and training on Lean and Six Sigma, driving a culture of accountability and continuous improvement.

Qualifications

• Requires minimum 5 years job related work experience beyond degree requirements.
• Strong communication and presentation skills.
• Strong analytical skills with ability to interpret data and translate findings.
• Proficiency in data analysis tools such as Excel or Power BI, and Visio for process mapping.

Responsibilities

• Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
• Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
• Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
• Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
• Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
• Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
• Helps develop change management strategies to support smooth adoption of new processes and initiatives.
• Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

Skills

Communication

Analytical thinking

Project management

Cross-functional leadership

Education

Bachelor's Degree in Engineering/CS/Business/Accounting/Auditing or related field

Tools

Excel

Power BI

Visio

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence.

JOB DUTIES

• Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
• Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
• Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
• Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
• Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
• Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
• Helps develop change management strategies to support smooth adoption of new processes and initiatives.
• Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

EXPERIENCE

• Requires minimum 5 years job related work experience in excess of degree requirements
• Requires strong communication and presentation skills
• Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans
• Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
• Requires excellent project management skills and ability to lead cross-functional teams
• Prefer experience in continuous improvement, process improvement, or operations analysis
• Prefer understanding of the electricity industry

EDUCATION

• Bachelor's Degree : Engineering, Computer Science. Business, Accounting, Auditing or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

CERTIFICATION

• Six Sigma (Preferred)
• ASQ (American Society for Quality) (Preferred)

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range: $102,000 - $140,000