Senior Quality Complaints Associate

Planet Pharma; Thousand Oaks (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Planet Pharma is seeking a Quality Assurance professional to receive, clean and evaluate product complaint return samples, including photos and inspections. You will interface with multiple sites and partners and manage sample inventory while authoring technical assessment reports.

The role requires a Bachelor’s degree in Life Sciences or related field with 2+ years in QA/manufacturing within GMP pharmaceutical or medical device environments. Strong communication and organization are essential.

Qualifications

• Bachelor’s Degree in Life Sciences or related field; typically 2+ years of QA or manufacturing experience in GMP pharma or medical devices.
• Ability to evaluate documentation and operations against company guidelines with strong attention to detail.
• Excellent written and verbal communication; able to organize and manage multiple projects.

Responsibilities

• Receive, clean, and evaluate product complaint return samples including taking photos, x-rays, and performing written inspection.
• Interface with various sites and business partners.
• Manage complaint return sample inventory.
• Author technical assessment reports.

Skills

Attention to detail

Written and verbal communication

Time management

Statistical skills

Self-motivation

Prioritization

Education

Bachelor’s Degree in Life Sciences or related field

Tools

Word processing

Database

Spreadsheet software

Job description

Target PR Range: 20-30/hr

Responsibilities

• 1) Receive, clean, and evaluate product complaint return samples including taking photos, x-rays, and performing written inspection
• 2) Interface with various sites and business partners
• 3) Manage complaint return sample inventory
• 4) Author technical assessment reports

Requirements

Requirements: Bachelor’s Degree in Life Sciences or related field or the equivalent combination of education and/or experience. Typically 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry. Evaluate documentation and operation according to company guidelines. Be self motivated, attentive to details and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data. Basic project management skills. Independently understand, follow and implement instructions. Written and verbal communication & collaboration skills. Strong word processing, database and spreadsheet application skills. Strong organizational skills with the ability to manage multiple projects or assignments. Role may involve periods of prolonged sitting and standing. Role may involve lifting boxes and storage containers of up to 50lbs. Role may involve transporting samples to different buildings across campus.