Quality Complaints Senior Associate

Planet Pharma; Thousand Oaks (CA); On-site; USD 30,307 - 44,083; Part time

Job summary

Planet Pharma is seeking a qualified candidate for a position in Thousand Oaks, California, focused on evaluating product complaint return samples. The role involves interaction with various business partners and managing inventory related to product complaints.

Candidates should hold a Bachelor's Degree in Life Sciences or a related field, with at least 1 year of experience in quality assurance or manufacturing in a GMP environment. Strong attention to detail, project management skills, and proficiency in word processing and spreadsheet tools are essential.

Qualifications

• Typically 1+ years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.
• Self-motivated, attentive to detail, able to prioritize and meet deadlines.
• Independently understand, follow and implement instructions.

Responsibilities

• Receive, clean, and evaluate product complaint return samples.
• Interface with various sites and business partners.
• Manage complaint return sample inventory.
• Author technical assessment reports.

Skills

Attention to detail

Basic statistical skills

Project management skills

Written communication

Verbal communication

Organizational skills

Education

Bachelor's Degree in Life Sciences or related field

Tools

Word processing applications

Database applications

Spreadsheet applications

Job description

Pay range: $22-32/hr (depending on experience)

Responsibilities

• Receive, clean, and evaluate product complaint return samples, including photographs, x-rays, and written inspections.
• Interface with various sites and business partners.
• Manage complaint return sample inventory.
• Author technical assessment reports.
• Clean and prepare shipment inventory to provide to the Mail Center for delivery to patients.

Requirements

Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience. Typically 1 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.

Tasks and Expectations

Evaluate documentation and operation according to company guidelines. Be self‑motivated, attentive to details, and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data. Basic project management skills. Independently understand, follow and implement instructions. Written and verbal communication & collaboration skills. Strong word processing, database and spreadsheet application skills. Strong organizational skills with the ability to manage multiple projects or assignments. Role may involve periods of prolonged sitting and standing. Role may involve lifting boxes and storage containers of up to 50lbs. Role may involve transporting samples to different buildings across campus. This role will be excluded from Winter and Summer shutdowns, and is expected to work during shutdowns excluding federal holidays.