Senior Quality Analytics Lead (Remote)

Dearest Care; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

High equity

Job summary

Dearest Care is seeking a Senior Manager, Quality to own and scale quality measurement across the organization. You will extract data, develop rubrics, and produce reports to embed quality into workflows, partnering with Product and Tech to drive data-informed decisions.

You will work hands-on, defining standards and monitoring cadence while aligning with Head of Clinical Operations on strategy and governance. A strong emphasis on HIPAA and patient data privacy is required.

Qualifications

• Bachelor’s degree or equivalent practical experience in analytical operations.
• 5+ years in consulting, healthcare quality operations, or ops analytics, including 2+ years owning a metric at the leadership level.
• Strong, hands-on analytical skills (SQL, BI tools like Metabase, and data modeling).
• Experience rigorously defining and defending metrics (numerators, denominators, exclusions, sources of truth).
• Prior experience building or running a documented performance management or QA process.
• Evidence of effective partnership with product or engineering to address operational issues at their root.
• Clear, concise writing skills – able to produce a one-page rubric with no adjectives.
• Working knowledge of HIPAA and patient data privacy standards.

Responsibilities

• Define Quality & Performance Standards across the organization.
• Own all aspects of quality measurement with a focus on patient experience.
• Instrument, measure, and report on metrics across relevant systems.
• Develop, document, and implement SOPs to standardize quality processes across teams.
• Surface insights from data analytics to inform operational and product roadmaps.
• Run continuous quality monitoring for all roles within Clinical Operations.
• Report weekly findings to leadership with clear recommendations for improvement.
• Own the coaching framework: create rubrics, examples, and calibration processes.
• Collaborate with the Head of Clinical Operations to integrate quality standards into hiring, onboarding, training, and statements of work.
• Partner with Product and Tech to embed quality into workflows; document recurring quality issues and product requirements.

Skills

SQL

Metabase

Data modeling

Metrics definition

QA process

Stakeholder collaboration

Clear writing

HIPAA knowledge

Education

Bachelor’s degree

Tools

SQL

Metabase

Job description

Dearest Care is seeking a Senior Manager, Quality to own and scale quality measurement across the organization. You will extract data, develop rubrics, and produce reports to embed quality into workflows, partnering with Product and Tech to drive data-informed decisions.

You will work hands-on, defining standards and monitoring cadence while aligning with Head of Clinical Operations on strategy and governance. A strong emphasis on HIPAA and patient data privacy is required.