Senior Quality Analyst

Community Health Solutions of America, Inc; Clearwater (FL); Remote; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Senior Quality Analyst to ensure software quality and functionality. In this role, you will be responsible for QA/QC testing, documenting bugs, and collaborating with the development team to enhance software performance. Your expertise in compliance requirements and a strong logical mindset will be essential in delivering a seamless user experience. Join a dynamic team that values continuous improvement and innovation in a supportive work environment. If you are passionate about quality assurance and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Minimum six years of QA experience in a systems environment.
• Advanced skills in testing software and writing SQL queries.

Responsibilities

• Conduct unit tests and develop comprehensive test cases.
• Document bugs and communicate with the development team.
• Participate in user acceptance testing and provide support.

Skills

Testing and QA

SQL Queries

Communication Skills

Detail Oriented

Organizational Skills

Education

Bachelor’s Degree in Computer Science or Engineering

Six years of related technical experience

Tools

Microsoft SQL Server

Windows Server

Office 365

Azure DevOps Test Planning

Job description

Overview

Senior Quality Analyst

Location: 6021 142nd Ave N, Clearwater, FL 33760 (Remote Possible)

Employment Type: Full-time, Permanent (40 hours/week)

Benefits: Eligible

Summary: In this role, the candidate will be responsible for QA/QC and testing of functionality that has been delivered by the CHS/CTS development team, ensuring software meets quality standards, functions correctly and provides a seamless user experience. The candidate will be responsible for documenting all bugs, communicating the bugs to the development team, and ensuring that they are properly resolved. This candidate will participate in a team environment to provide continuous improvement to existing systems. Familiarity with compliance requirements related to HIPAA, CMS, AHCA, NAIC, OIG, URAC, DHEC, Medicaid, and Medicare is beneficial but not required. A strong logical mindset and a focus on user experience and compliance are essential.

Responsibilities

Essential Duties and Responsibilities:

1. Unit tests system enhancements, reports and data interfaces as assigned
2. Supplies or creates necessary data for unit testing as needed
3. Develops and executes comprehensive tests
4. Writes test cases that address all possible scenarios based on technical and business requirements
5. Tests data validations that are embedded in import and export processes
6. Plans and implements regression testing required prior to releasing new software/enhancements to production
7. Recommends tools and software required to enhance, enforce, and make efficient the testing of releases, such as Azure DevOps Test Planning
8. Learns and understands the data structures and data supporting applications
9. Writes SQL queries to analyze data pre and post test
10. Participates in design and documentation of new enhancements based on business requirements
11. Participates in design/development of Proof of Concept software for new enhancements
12. Ensures programs and processing complies with Company policies and change control protocols
13. Participates effectively in project requirements, development and testing status review meetings
14. Performs system configuration and tests prior to implementation
15. Communicates testing results effectively at low level and executive summary level
16. Performs help desk support to end users as assigned
17. Assists in the creation and maintenance of end user documentation
18. Assists with user acceptance testing: performing tasks such as introductory training, granting access, setting up data and scenarios, answering questions and providing guidance to users, and documenting bugs/issues and providing feedback to the development team

Other Responsibilities:

1. Adheres to the policies and procedures of the company
2. Maintains strict confidentiality of client, company and personnel information
3. Demonstrates a strong commitment to the mission and values of the organization
4. Adheres to company attendance standards
5. Performs other duties as assigned

Supervisory Responsibilities: None

Competencies

1. Strong organizational and interpersonal skills
2. Excellent written and verbal communication skills
3. Detail oriented
4. Ability to multi-task and work independently

Qualifications

Qualifications:

1. A minimum of six (6) years of testing and overall QA in a systems environment
2. Advanced computer skills in testing software
3. Advanced computer skills using Windows Server 2003/2008/2012, Microsoft Exchange 2007/2010, Office 365
4. Proficiency in writing TSQL Queries/Stored Procedures
5. Experience with Microsoft SQL Server

Education and/or Experience: A Bachelor’s Degree in Computer Science or Engineering or six years of related technical experience or an equivalent combination of training and experience is required.

Certificates, Licenses, Registrations:

1. Microsoft certification - Preferred

Computer Skills:

1. Advanced proficiency with standard Microsoft programs such as: MS Word, MS Access, PowerPoint, Excel, Outlook and Visio
2. Proficiency with Microsoft SQL Server and Tools
3. Exposure to Azure Cloud and Dev Ops Test Planning - Preferred

Environmental Factors/Physical Demands: Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

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