Senior QSR Program Leader: Transformation & Scale

Capgemini; Atlanta (GA); On-site; USD 98,000 - 282,000; Full time

Benefits offered by this job

Paid time off

Holidays

Personal days

Health insurance

401(k) plan

Job summary

Capgemini in the United States seeks an experienced Program/Project Manager with deep QSR expertise to lead multi‑workstream initiatives that improve operational efficiency and guest experience. You will translate complex business requirements into plans, manage risk, and collaborate with franchisees and operations teams to deliver measurable results.

Responsibilities include guiding large engagements from proposal through delivery, leading cross‑functional teams, and implementing digital

Qualifications

• Bachelor's degree required with extensive program/project management experience in QSR or multi-unit restaurant operations
• Strong cross-functional collaboration across technology, operations, customer experience, and franchise organizations
• Experience leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self-service experiences
• Data-driven program management with metrics development, reporting structures, and performance analysis
• Excellent communication, stakeholder management, and change leadership in complex environments

Responsibilities

• Lead large, complex contractor engagements or segments of a very large program
• Translate client business requirements into formal plans and solutions
• Manage risk, issues, and stakeholder communications across multi‑workstream initiatives
• Drive throughput, guest satisfaction, and scalable operational standards across QSR environments

Skills

Program management

Cross-functional leadership

QSR industry experience

Digital ordering platforms

POS systems

Loyalty programs

Restaurant automation

Labor planning

ROI modeling

Stakeholder management

Education

Bachelor's Degree

Job description

Capgemini in the United States seeks an experienced Program/Project Manager with deep QSR expertise to lead multi‑workstream initiatives that improve operational efficiency and guest experience. You will translate complex business requirements into plans, manage risk, and collaborate with franchisees and operations teams to deliver measurable results.

Responsibilities include guiding large engagements from proposal through delivery, leading cross‑functional teams, and implementing digital