Senior QA Tester

DWP Digital; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Civil service pension

Hybrid working

Volunteer leave

Discounts and savings

Interest-free loans

Professional development

Job summary

DWP Digital is seeking a Senior QA Tester to shape and assure the quality of digital telephony services used by millions. You will lead testing across complex Contact Centre platforms within an agile team and define test strategies, embedding best practice to ensure reliable, secure services.

Spanning manual and automated testing across functional and non-functional domains, you’ll identify risks early and support successful releases while contributing to the wider testing community and quality

Qualifications

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

Responsibilities

• Lead testing activities across complex Contact Centre platforms within an agile multidisciplinary team.
• Define test strategies, embed best practice and ensure quality across the delivery lifecycle.
• Collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure services.
• Use a blend of manual testing, test automation, functional and non-functional testing to identify risks early.
• Promote a shift-left approach to quality engineering within the wider testing community.

Skills

Test automation

Telephony testing

Non-functional testing

Traceability

Testing leadership

Tools

Telephony testing tools

Job description

Senior QA Tester

Warwickshire

GB

CV9 2HY

What skills, knowledge and experience will you need?

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

You and your role

As a Senior QA Tester, you'll help shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK. Working as part of an agile multidisciplinary team, you'll lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle. You'll collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services.

Using a blend of manual testing, test automation, functional and non-functional testing, you'll help identify risks early, improve delivery confidence and support successful releases. You'll also play a key role in DWP Digital's wider testing community, providing technical leadership, promoting a shift-left approach to quality engineering and helping teams build scalable, high-performing digital services that make a real difference to people's lives.

Hybrid Working

We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay

We offer competitive pay for this role of £44,447.

Pension

You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.

Holidays

A generous leave package starting at 26 (rising to 31 days over time). You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

Benefits

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

Environment and Culture

We have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. Diverse and Inclusive Leadership at Digital Leaders Awards 2024. Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025. Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.