QA Tester

DWP Digital; United States; Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Holidays 26-31 days

Flexi-time days off

Discounts

Job summary

DWP Digital is seeking a Senior QA Tester to shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues in the UK. You will join an agile multidisciplinary team, lead testing across complex Contact Centre platforms, define test strategies, embed best practices and ensure quality across the delivery lifecycle.

You'll collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services,

Qualifications

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

Responsibilities

• Lead testing activities across complex Contact Centre platforms, defining test strategies and embedding best practice.
• Collaborate with engineers, architects, product managers and stakeholders to deliver reliable and resilient services.
• Utilise a blend of manual testing, test automation and non-functional testing to identify risks and improve delivery confidence.
• Play a key role in DWP Digital's testing community, promoting shift-left quality engineering and scalable services.

Skills

Contact centre testing

Telephony testing

Test automation

Traceability

Non-functional testing

Technical leadership

Job description

Senior QA Tester

CAPTION:

• Company: DWP Digital
• Salary: £44,447 to £44,447 a year
• Hours: Full-time
• Location: Newcastle upon Tyne, NE7 7NE
• Job type: Permanent
• Posting date: 17 Sept 2026
• Closing date: 1 Oct 2026

Summary

DWP. Digital with Purpose.

Join DWP Digital as a Senior QA Tester and play a vital role in modernising the Contact Centre platforms that underpin some of the UK's most important public services.

Millions of people contact DWP contact centres each year. You'll lead quality assurance activities, champion test automation and help deliver resilient, user-focused solutions at scale.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

You and your role

As a Senior QA Tester, you'll help shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK.

Working as part of an agile multidisciplinary team, you'll lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle.

You'll collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services.

Using a blend of manual testing, test automation, functional and non-functional testing, you'll help identify risks early, improve delivery confidence and support successful releases.

You'll also play a key role in DWP Digital's wider testing community, providing technical leadership, promoting a shift-left approach to quality engineering and helping teams build scalable, high-performing digital services that make a real difference to people's lives.

Details. Wages. Perks.

• Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
• Pay: We offer competitive pay for this role of £44,447.
• Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
• Holidays: A generous leave package starting at 26 (rising to 31 days over time).
• Up to 3 extra days off a month on flexi-time. All usual public holidays included.

Our benefits package includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans for bikes or season tickets to make commuting easier
• Professional development, coaching, mentoring and career progression opportunities