Senior QA Specialist — Salesforce & NASA Systems (Remote)

N4 Solutions, LLC

Greenbelt (MD)

Hybrid

USD 110,000 - 145,000

Full time

3 days ago

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Job summary

N4 Solutions, LLC is seeking a QA Specialist to join our team supporting NASA STEM Gateway projects. You will provide quality oversight, testing execution, and process validation across enterprise applications and Salesforce platforms, collaborating with developers, data stewards, CRM analysts, and other stakeholders to ensure releases meet quality, security, and accessibility standards.

The role involves developing and executing test plans, performing UAT and accessibility checks, tracking

Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, Business Systems, Quality Assurance, or a related discipline.
8 years of experience performing quality assurance and structured testing for enterprise applications, including development of test plans, test cases, scripts, acceptance criteria, and documented results.
Strong understanding of Salesforce platforms and application ecosystems, including Service Cloud, Experience Cloud, CRM Analytics, data flows, and system integrations.
Experience with functional, regression, integration, UAT, accessibility/Section 508, and security-related validation activities.
Experience identifying, documenting, tracking, and validating defect resolution using Jira or a comparable issue-management platform.
Experience with qTest, Excel, Salesforce environments/sandboxes, or comparable test-management and validation tools.
Experience working within Agile methodologies, sprint cycles, backlog refinement, demonstrations, and structured release-management processes.

Responsibilities

Develop, maintain, and execute test plans, test cases, test scripts, and acceptance criteria for functional, regression, integration, user acceptance, accessibility, and security-related testing using qTest, Excel, and related tools.
Conduct user acceptance testing (UAT), regression testing for each release, Section 508/accessibility verification, and validation of security-related features.
Identify, document, track, prioritize, and verify resolution of defects and issues using Jira, including reproduction of user-reported problems and coordination with development teams.
Validate system modifications, enhancements, configurations, and integrations across Salesforce Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, CRM Analytics, Canvas LMS data flows, Agentforce, and related enterprise services.
Support Agile sprint planning, grooming, backlog refinement, test execution, acceptance reviews, and sprint demonstrations; present tested user stories for business approval when required.
Validate release readiness and ensure promotion activities follow established NASA governance for QA/Merge, UAT, and Production environments.
Assist with release notes, outage notifications, configuration-change documentation, data dictionary updates, and other release-management artifacts.
Perform data-quality analysis, reconciliation, migration validation, corrections, and completeness checks across interconnected Salesforce applications and data flows.
Validate account lifecycle activities, including setup, reactivation, deactivation, and Experience Cloud user-access requirements.
Review Help Desk ticket trends and incoming issues to identify recurring defects, root causes, and opportunities for quality and process improvement.
Participate in training-needs assessments and support the creation, review, and validation of user-facing guidance and training materials.
Produce and maintain QA documentation, test evidence, traceable results, UAT guidance/scripts, and other quality records needed to support release decisions and audits.
Recommend improvements to testing methodologies, QA processes, documentation practices, data-quality controls, and delivery workflows.