Senior QA Lead, Coffee Quality & Compliance

smucker; New Orleans (LA); On-site; USD 90,000 - 135,000; Full time

Job summary

J.M. Smucker in New Orleans seeks a Lead Analyst Quality Assurance to safeguard food safety and product quality across multiple warehouse locations. You will lead QA initiatives, ensure compliance with BRCGS and regulatory standards, and drive continuous improvement from receiving through blending.

You will manage lab functions, cupping programs, audits, and supplier partnerships, shaping quality culture and operational excellence for the New Orleans operation.

Qualifications

• Bachelor’s Degree in Quality or Technical concentration preferred.
• 2.5 years of quality, technical or analytical experience.
• Qualified green coffee cupper required.

Responsibilities

• Accountable for QA systems, results, and operational excellence while ensuring compliance with BRCGS and regulatory requirements.
• Develop, implement, and evaluate QA standards, lab procedures, and work processes.
• Lead continuous improvement to enhance QA programs across receiving, storage, and delivery.
• Manage decaffeinated coffee quality and food safety monitoring programs, including inspections.
• Oversee QA materials purchasing for Smucker and third-party operations.
• Perform QA lab functions, including testing, data analysis, and reporting in Oracle and IMS.
• Qualify and maintain green coffee cupping certification; conduct sensory evaluations.
• Maintain regulatory certifications and audit readiness.
• Conduct warehouse GMP audits and drive corrective actions.
• Lead root cause analyses and corrective actions.
• Manage product hold, release, and recall processes.
• Coordinate preventive maintenance and calibration of lab equipment.
• Support Quality Pillar and cross-functional initiatives.
• Partner with suppliers and QA teams to achieve business objectives.

Skills

Quality assurance

Data analysis

Problem solving

Attention to detail

Organizational skills

Communication

Microsoft Office

Green coffee cupping

Education

Bachelor's Degree in Quality or Technical concentration

Tools

Oracle

IMS systems

Job description

J.M. Smucker in New Orleans seeks a Lead Analyst Quality Assurance to safeguard food safety and product quality across multiple warehouse locations. You will lead QA initiatives, ensure compliance with BRCGS and regulatory standards, and drive continuous improvement from receiving through blending.

You will manage lab functions, cupping programs, audits, and supplier partnerships, shaping quality culture and operational excellence for the New Orleans operation.