Lead QA Analyst – Coffee Quality & Regulatory Compliance

The J.M. Smucker Company; New Orleans, Northern (LA, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The J.M. Smucker Company in New Orleans is seeking a Lead Analyst Quality Assurance to safeguard food safety, quality, and integrity of green coffee across warehouse locations.

You will ensure compliance with BRCGS and regulatory requirements while guiding QA initiatives. You will lead QA standards, lab procedures, and data analysis within Oracle and IMS systems, support audits, and act as a key liaison with internal teams and third-party partners.

Qualifications

• Bachelor’s Degree, Quality or Technical concentration preferred.
• 3 years of quality, technical or analytical experience.
• Qualified green coffee cupper required.

Responsibilities

• Accountable for QA systems, results, and regulatory compliance.
• Develop, implement, and evaluate QA standards, laboratory procedures, and work processes.
• Lead continuous improvement initiatives to enhance quality systems across green coffee receiving, storage, and delivery operations.
• Manage decaffeinated coffee quality and food safety monitoring programs, including warehouse inspections and compliance activities.
• Oversee purchasing of QA materials for J.M. Smucker and third-party operations.
• Perform and support QA laboratory functions, including testing, data analysis, and reporting within Oracle and IMS systems.
• Qualify and maintain green coffee cupper certification; conduct sensory evaluations of components and blends.
• Maintain regulatory certifications, accreditations, and auditor status to support compliance.

Skills

Data analysis

Problem solving

Attention to detail

Time management

Communication

Collaboration

Education

Bachelor's degree in Quality or Technical field

Tools

Microsoft Office

Job description

The J.M. Smucker Company in New Orleans is seeking a Lead Analyst Quality Assurance to safeguard food safety, quality, and integrity of green coffee across warehouse locations.

You will ensure compliance with BRCGS and regulatory requirements while guiding QA initiatives. You will lead QA standards, lab procedures, and data analysis within Oracle and IMS systems, support audits, and act as a key liaison with internal teams and third-party partners.