Senior QA Engineer

Bazeta; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Phantom equity

Company laptop

Dental and vision insurance

FSA

Learning stipend

Unlimited PTO

Paid holidays

Job summary

Caylent is seeking a Senior QA Engineer focused on Amazon Connect and CCaaS to design and execute test strategies across contact flows, IVR, and AI-driven agents. You will build manual and automated test suites (Playwright, Cypress, Selenium), validate migrations, and ensure production readiness while collaborating with engineers.

You will also validate serverless components (Lambda, EventBridge, Step Functions, DynamoDB) and participate in UAT sessions with stakeholders, mentoring junior QA

Qualifications

• 8+ years of QA/test engineering experience with CCaaS or IVR/voice platforms.
• Hands-on testing experience with Amazon Connect or similar CCaaS platforms.

Responsibilities

• Design and execute test strategies for Amazon Connect implementations covering flows and AI agent behavior.
• Build and maintain manual and automated test suites (Playwright, Cypress, Selenium) and perform end-to-end testing.
• Validate serverless AWS architectures (Lambda, Step Functions, DynamoDB) and monitor integration tests.
• Lead UAT sessions with stakeholders and drive defects to resolution.

Skills

QA/test engineering

Amazon Connect

CCaaS

Playwright

Cypress

Selenium

API testing

Lambda

EventBridge

Step Functions

DynamoDB

CI/CD

UAT coordination

Tools

GitHub Actions

CloudWatch

Job description

4. Senior QA Engineer# Senior QA Engineer## DescriptionCaylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!The MissionThis role is a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology, responsible for designing and executing comprehensive test strategies across contact flows, routing, IVR/self-service, and AI-driven conversational agents. They validate legacy-to-Connect migrations, build and maintain manual and automated test suites (Playwright, Cypress, Selenium) spanning UI, API, and serverless backend components, and ensure production readiness through cutover validation, monitoring verification, and incident triage. Beyond hands-on testing, they partner with engineers to shift quality left, run UAT sessions with customer stakeholders, and contribute reusable test assets and mentorship to strengthen Caylent's contact center QA practice.Your AssignmentTest Strategy & Contact Center Quality- Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations- Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions- Validate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation- Define and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholdersManual, Automated & Full-Stack Testing- Build and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.- Test custom Agent Workspace experiences (Amazon Connect, Agent Assist)- Validate serverless, event-driven backends (Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract testsProduction Readiness & Operations- Execute phased rollout and cutover validation for live contact centers, where testing gaps translate directly into missed calls and customer impact- Verify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, Lambda, and AI agents prior to go-live- Participate in production incident triage, reproducing defects and validating fixes across the contact center stack- Perform security and compliance validation: least-privilege IAM checks, DevSecOps scan review, and encryption standard verificationCollaboration & Practice Contribution- Partner with engineers during development to shift testing left: pairing on test design, reviewing acceptance criteria, and flagging risk areas early- Run UAT sessions with customer stakeholders, triage findings, and drive defects to resolution ahead of production cutovers- Contribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE practice- Mentor junior QA engineers on contact center testing patterns and Caylent's quality standardsYour Qualifications- 8+ years of QA/test engineering experience, including 1+ years testing contact center, CCaaS, or IVR/voice platforms- Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting- Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing- Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)- Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior- Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders- Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflowPreferred Qualifications- Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)- Experience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering- AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)- Contact center operations fluency: Quality management, outbound compliance, and CX KPIs- Consulting or client-delivery backgroundBenefits- Medical insurance for you and eligible dependents- 401k plan with company match up to 4% and immediate vesting- Competitive phantom equity- Company-issued laptop- Dental and vision insurance- Term disability and life insurance- Flexible Spending Account- Equipment and office stipend- Annual stipend for learning and development- Unlimited paid time off- 10 paid holidays...Source: Jobicy (https://jobicy.com/jobs/152325-senior-qa-engineer-2)