Senior QA Auditor — Onsite Florence, SC

Southcarolinablues; Florence (SC); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health plans

401k with company match

Life Insurance

PTO

On-site facilities

Education Assistance

Service Recognition

Discount programs

Résumé du poste

BlueCross BlueShield of South Carolina is seeking a Senior Quality Assurance Analyst to perform focused audits of claims processing, membership, customer service, and related operations. The role requires strong analytical and communication skills to identify issues and implement improvements.

The position is on-site in Florence, SC, full-time, with a comprehensive benefits package. Sponsorship is not offered, and the role requires a high school diploma and QA/audit experience.

Qualifications

• Required Education: High School Diploma or equivalent.
• Required Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis or operations experience.
• 2 years of experience performing quality audits.
• Strong analytical, presentation, customer service, persuasion, and organization skills.
• Strong business math proficiency.
• Able to document problems and assist in their resolution.
• Able to document processes and identify areas for improvement.
• Strong written and verbal communication skills.

Responsabilités

• Conducts focused quality audits across various operations functions to ensure quality standards and procedures are followed.
• Documents findings and prepares recommendations for implementing new systems or changes.
• Identifies weaknesses and communicates improvements to training materials and management.
• Develops and implements a quality control program based on identified targets.
• Monitors corrective action plans and evaluates implementation.
• Compiles data, provides feedback, and generates reports on quality performance.
• Trains new employees and maintains knowledge of guideline changes.
• Writes or assists in writing desk procedures and training materials.

Connaissances

Analytical

Presentation

Customer service

Persuasion

Organization

Business math

Documentation

Written and verbal communication

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

BlueCross BlueShield of South Carolina is seeking a Senior Quality Assurance Analyst to perform focused audits of claims processing, membership, customer service, and related operations. The role requires strong analytical and communication skills to identify issues and implement improvements.

The position is on-site in Florence, SC, full-time, with a comprehensive benefits package. Sponsorship is not offered, and the role requires a high school diploma and QA/audit experience.