Senior QA Analyst - Auth & Auth

Filevine; New York (NY); On-site; USD 150,000 - 174,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid time off policy

Disability insurance

Company swag

Job summary

Filevine is seeking an experienced QA professional to drive quality initiatives across AI-driven workflows and traditional QA. The role involves mentoring QA team members, partnering with Product and Engineering to ensure reliable releases, and improving testing coverage for AI/conversational features.

You will design end-to-end test strategies, validate AI outputs, and contribute to QA documentation while collaborating across departments to shape release readiness and compliance.

Qualifications

• Experience validating AI or ML assisted features, including non deterministic outputs and regression risks.
• Advanced expertise in manual testing methodologies and test case design for complex systems.
• Strong experience testing APIs, webhooks, and third party integrations.
• Experience testing event driven architectures and downstream data delivery.
• Familiarity with compliance driven workflows, auditability, and data traceability.
• Strong analytical and problem solving skills with attention to detail.
• Excellent written and verbal communication skills, including clear defect documentation.
• Ability to influence development teams and advocate effectively for quality initiatives.

Responsibilities

• Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems.
• Ensure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios.
• Contribute to and maintain QA documentation, standards, and the organizational knowledge base.
• Partner with Product and Engineering to influence requirements, design decisions, and release readiness.
• Drive continuous improvement by identifying gaps in processes, tooling, and test coverage.
• Dig into technical problems and write clear, detailed, and repeatable defect reports.
• Conduct exploratory testing to evaluate robustness and functionality of products.
• Work with QA engineers to increase automation coverage of features based on business priorities and risks.

Skills

AI/ML testing

Manual testing

APIs testing

Event-driven testing

Data traceability

Communication skills

Education

Bachelor's degree in Computer Science or related field

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Role Summary:

Seeking a highly experienced QA professional who can operate comfortably across traditional QA, AI systems, and integration between the two worlds. This role is responsible for driving quality initiatives across AI driven workflows, mentoring QA team members, and partnering closely with Product and Engineering to ensure reliable, compliant, and scalable software releases.

Responsibilities:

• Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
• Ensure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
• Contribute to and maintain QA documentation, standards, and the organizational knowledge base
• Partner with Product and Engineering to influence requirements, design decisions, and release readiness
• Drive continuous improvement by identifying gaps in processes, tooling, and test coverage
Dig into technical problems and write clear, detailed, and repeatable defect reports
• Conduct exploratory testing to evaluate robustness and functionality of products.
• Work with QA engineers to increase automation coverage of features based on business priorities and risks
• Demonstrate attention to detail and organization in all aspects of work

Knowledge and Skills:

• Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
• Advanced expertise in manual testing methodologies and test case design for complex systems
• Strong experience testing APIs, webhooks, and third party integrations
• Experience testing event driven architectures and downstream data delivery
• Familiarity with compliance driven workflows, auditability, and data traceability
• Strong analytical and problem solving skills with attention to detail
• Excellent written and verbal communication skills, including clear defect documentation
• Ability to influence development teams and advocate effectively for quality initiatives

Qualifications:

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• 10+ years of experience in software quality assurance, including ownership of complex feature areas
• Experience developing and executing test strategies for end to end workflows
• Exposure to AI driven systems, conversational interfaces, or data driven automation preferred
• Ability to quickly learn new products, technologies, and business domains

$150,000 - $174,000 a year

Compensation Information: $140,000 - $170,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Work Location Expectation:

Remote or option to be hybrid/in-office in one the following locations: San Francisco, New York, Chicago, or Salt Lake City

Cool Company Benefits:

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

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