Senior Public-Sector Experience Leader | Strategy & Growth

Jobgether SRL; United States; Hybrid; USD 112,000 - 163,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible time off

Health plan options

Employer HSA contributions

Job summary

Jobgether SRL is partnering with a government-focused leader to fill a Senior Experience Partner role based in the United States. The position combines strategic account management, pre-sales alignment, and experience design to improve citizen experiences through technology and data.

The role requires managing a portfolio of government programs, engaging with C-suite stakeholders, and driving revenue growth while ensuring high-quality delivery.

Qualifications

• 7–10 years of experience in digital services, program or project portfolio management, including scoping, delivery, quality assurance, and program growth.
• Experience with human-centered design principles and approaches is preferred.
• Demonstrated ability to serve as a trusted strategic adviser to senior government leaders and manage expectations across executive stakeholders.
• Strong commercial acumen and a proven track record of customer or project P&L management.
• Passion for public service, citizen engagement, service transformation, and effective communication.

Responsibilities

• Develop, grow, and manage strategic relationships across an assigned portfolio of government customers and programs.
• Serve as a trusted strategic adviser and industry subject matter expert in government customer experience, public engagement, communications, consultation, digital services, and transformation.
• Own a book of business and act as the primary point of contact for assigned programs, ensuring strong alignment with customer objectives.
• Lead pre-sales alignment, experience definition, project kickoff, strategic program reviews, and post-sales customer engagement.
• Create and deliver compelling presentations, proposals, and experience strategies tailored to customer and prospect needs.
• Bring industry expertise, experience design, data insights, and technical knowledge to drive stronger customer and program outcomes.
• Support delivery teams in managing scope, timelines, execution, quality, and customer acceptance.
• Build executive relationships and maintain regular customer engagement to identify needs, address challenges, and strengthen long-term partnerships.
• Protect existing program revenue by proactively identifying risks, mitigating churn, and maintaining strong customer relationships.
• Drive organic growth through direct upsells, cross-selling opportunities, and creation of demand for additional services and solutions.
• Identify opportunities for customer recognition, engagement, and expanded partnerships.
• Work with leadership to shape new services and offerings based on customer needs, market insights, and emerging opportunities.
• Serve as the voice of the customer, communicating their needs, concerns, and feedback internally to improve solutions, services, and processes.
• Support and mentor internal teams in consultative solution development, sales, strategy, implementation, and professional growth.
• Represent the organization through speaking engagements, panels, industry events, and other forums focused on public-sector customer experience, digital communications, data, and transformation.
• Ensure appropriate handling of information and customer data in accordance with security, privacy, and organizational requirements.

Skills

Strategic relationship management

Public sector experience

Executive stakeholder engagement

Commercial acumen

Leadership

Communication skills

Problem solving

Job description

Jobgether SRL is partnering with a government-focused leader to fill a Senior Experience Partner role based in the United States. The position combines strategic account management, pre-sales alignment, and experience design to improve citizen experiences through technology and data.

The role requires managing a portfolio of government programs, engaging with C-suite stakeholders, and driving revenue growth while ensuring high-quality delivery.