Senior Public Safety Officer

Hugh Chatham Health; Milwaukee (WI); On-site; USD 48,000 - 71,000; Full time

Job summary

Advocate Health is seeking a full-time Security Officer for the 11926 Aurora Psychiatric Hospital - Public Safety. The role covers 3:00 PM to 11:00 PM shifts, 40 hours a week, with rotating weekend coverage.

The position involves professional customer-service security, routine patrols, emergency response, de-escalation, and collaboration with law enforcement and hospital leadership to maintain a safe environment.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Inspires confidence in patients, visitors, and team members with a professional, approachable demeanor and enforces safety rules.
• Performs routine interior and exterior patrols to identify vulnerabilities, hazards, and fire conditions while upholding policies and training.
• Responds to emergencies and incidents, coordinating with team members and leadership as needed.
• Serves as a de‑escalation resource and uses force only when necessary and per policy.
• Maintains documentation, reports incidents timely, and supports training across the department.

Job description

Department

11926 Aurora Psychiatric Hospital - Public Safety

Department

11926 Aurora Psychiatric Hospital - Public Safety

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

• 3:00 PM to 11:00 PM
• Rotating weekend coverage required

Pay Range

$22.90 - $34.35

Major Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.

Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.

Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.

Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.

Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR,