Security Officer

Hugh Chatham Memorial Hospital; Milwaukee (WI); On-site; USD 30,000 - 47,000; Full time

Job summary

Hugh Chatham Memorial Hospital is seeking a Public Safety Officer II for the 2nd shift. The role involves maintaining a secure environment, delivering professional customer service, and ensuring safety across hospital grounds and facilities.

Responsibilities include patrolling, incident reporting, de-escalation, and collaboration with security and medical teams to safeguard patients, staff, and visitors. This position requires alertness, ethics, and a commitment to compassionate service.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Performs routine responsibilities during patrols to ensure safety, including inspections to identify hazards, and audits of safety measures.
• Assists team members, patients, and visitors by providing information, directions, and physical help; manages traffic and monitors conduct on premises.
• Responds to emergencies and incidents, de-escalates when possible, and coordinates with law enforcement as needed.

Job description

Department:

11926 Aurora St. Lukes Medical Center - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

1.0 FTE - Full-time 2nd Shift Public Safety Officer II working 40 hours per week and every other weekend.

Pay Range:

$22.90 - $34.35

Major Responsibilities:

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even

in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-

oriented appearance and demeanor.

Is alert, observant, and ethical.

Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.

Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing ).

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.

Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.

Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.

Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.

Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.

Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Utilizes Interview