Public Safety Officer

Aurora Health Care; Sheboygan (WI); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Aurora Health Care seeks a Security Officer to deliver professional security services across campus, ensuring safety for patients, visitors, and staff. The role requires vigilant patrols, rapid response to emergencies, and de-escalation of potentially volatile situations.

The position emphasizes adherence to policies and continuous training in safety, reporting, and cooperation with local authorities to maintain a secure hospital environment.

Competenze

• High School Diploma or GED required.
• Experience in public safety or security or customer service in emergent situations preferred.
• State-specific basic security course may be required for Illinois personnel.

Mansioni

• Provide professional security services with fairness and compassion.
• Conduct interior/exterior patrols and identify hazards.
• Respond to alarms, emergencies, and de-escalate conflicts.
• Collaborate with law enforcement and first responders as needed.
• Maintain training standards including radio communications and safety protocols.
• Complete timely incident reports and coordinate with leadership.

Conoscenze

Verbal communication

Written communication

De-escalation

Emergency response

Observation

Formazione

High School Diploma or GED

Illinois 20-hour Basic Security Officer course

Strumenti

Microsoft Word

Excel

Web navigation

Database entry

Descrizione del lavoro

Major Responsibilities

• Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de-escalation.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all department and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with state and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

License/Registration/Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one‑time basis within two years of appointment to this role. Recertification is not required.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is needed in order to carry a taser at work.
• Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Education Required:

High School Diploma or GED

Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.

Knowledge, Skills, And Abilities Required

• Illinois team members must have completed State of Illinois 20‑hour Basic Security Officer course.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
• Must successfully pass background investigation, drug screen, pre-placement physical post‑offer, pre‑employment and periodically thereafter.
• Ability to defend self and/or others in case of physical confrontations when de‑escalation efforts fail and there is cause to detain a non‑cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.
• Must have the ability to interact appropriately with all team members, patients and visitors, especially under difficult circumstances.

Physical Requirements And Working Conditions

• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.