Senior Public Safety Dispatcher

City of Brea; Brea (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Public Safety Dispatcher to lead and supervise a team in a dynamic dispatch environment. This role involves training new dispatchers, managing emergency calls, and ensuring compliance with protocols. The ideal candidate will have a strong background in public safety dispatching and possess the necessary certifications. Join a dedicated team that plays a crucial role in community safety and emergency response. If you are passionate about public service and have the skills to excel in a fast-paced environment, this opportunity is for you.

Qualifications

• Three years experience as a Public Safety Dispatcher II.
• Completion of Basic and Intermediate Dispatcher Certificates.

Responsibilities

• Supervise and train dispatch staff on assigned shifts.
• Handle emergency calls and dispatch appropriate units.
• Monitor compliance with established policies.

Skills

Emergency Call Handling

Supervisory Skills

Communication Skills

Problem Solving

Training and Development

Education

High School Diploma

Basic Complaint Dispatcher Certificate

Intermediate Dispatcher Certificate

Job description

**The eligibility list established from this recruitment may be utilized to fill futureSenior Public Safety Dispatchervacancies.**

To provide supervision on assigned shifts, to train new dispatchers and provide monthly training for the dispatch center. To receive incoming calls for police or fire assistance; perform a variety of general support duties related to communications activities, CLETS entries, including statistical data; scheduling, monitor alarm systems, teletype communications, dispatcher performance evaluations; and perform related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Senior Public Safety Dispatcher

This is an advanced journey level classification in the Brea 9-1-1 Communications Division. Positions in this classification are distinguished from the Public Safety Dispatcher II level in that they have Supervisory responsibility during assigned shifts, prioritize work assignments and resolve problems, provide training to new dispatchers and serve as a technical resource to all dispatchers, and perform the most technically complex tasks in the Communications Division.

SUPERVISION RECEIVED AND EXERCISED

Senior Public Safety Dispatcher

Receives general supervision from the Communications Supervisor.

Exercises technical and functional supervision over Public Safety Dispatcher I and II staff on an assigned shifts.

Essential job functions include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential job functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)

Prioritize, assign and supervise the work of dispatch staff on assigned shifts.

Train new dispatch personnel in the performance of their duties, explaining department policies and procedures and assist in providing ongoing training to assigned shift employees.

Monitor dispatch staff for compliance of established policies and procedures on assigned shifts.

Resolve unexpected scheduling conflicts in relation to personnel on all shifts.

Provide recommendations to the Communications Supervisor regarding the performance of employees.

Assist Communications Supervisor with administrative duties as assigned.

Receive emergency calls for service from the public requesting police, fire or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary in accordance with established procedures.

Receive 9-1-1 emergency calls and major emergency and public disaster calls.

Contact County and emergency network agencies to provide assistance and coordinate call responses.

Communicate with callers to determine continuing disposition of calls, provide assistance and explain response procedures.

Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.

Answer incoming phone calls; screen calls and route to dispatcher or other appropriate person or office.

Work a rotating shift, working days, evenings, weekends and holidays as required.

Clickherefor additional information on the Senior Public Safety Dispatcher job description.

Experience and Education

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.

A typical combination is:

Experience

Three years experience as comparable to a Public Safety Dispatcher II in the City of Brea.

Education

Equivalent to the completion of the twelfth grade, supplemented by specialized training and/or supervisory courses; including the Basic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Training; Successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officer.

TO BE CONSIDERED

If you are interested in this outstanding opportunity, please visit https://www.governmentjobs.com/careers/brea/ to submit a City of Brea electronic employment application.

Applicants are encouraged to apply early. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidate’s responsibility to make sure the application is properly submitted.

Required Documents

Please name and upload required documents as follows:

Basic Complaint Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training

NAME_Basic Complaint Certificate

Intermediate Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training

NAME_Intermediate Certificate

THE SELECTION PROCESS

Shall consist of two phases: (If you should need assistance in completing the employment application or in participating in the selection process, please notify Human Resources prior to the filing deadline or as soon as possible).

Phase One- Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate’s application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process. Candidates must submit aBasic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Trainingin order to qualify for this position.Three years of recent public safety (police) dispatching experiencecomparable to a Public Safety Dispatcher II in the City of Breaand successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officerand no felony or misdemeanor convictions involving moral turpitude.

Phase Two- Oral Appraisal Interview: Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Senior Public Safety Dispatcher. Eligibility Lists are generally valid for one year. Once the list is established, the Police Department may conduct follow-up assessments.

Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a psychological and medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.

In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.

THE CITY OF BREA RECRUITS, PROMOTES, AND HIRES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.