Senior Provider Relations Coordinator

HCSC; Houston (TX); Hybrid; USD 48,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corporation (HCSC) seeks a provider relations support professional to develop and maintain cooperative relationships with contracted providers, with supervision. You will enhance provider ease of doing business with HCSC, handling issue tracking, training, and evaluating provider performance.

The role requires a Bachelor's degree or equivalent experience, proficiency with Microsoft Office and Salesforce, and willingness to travel within Texas.

Qualifications

• Bachelor's degree AND 2 years managed care operations experience handling independent work, OR 6 years of relevant experience.
• Proficiency with Microsoft Office.
• Experience with Salesforce or other customer relationship management (CRM) systems.
• Strong written and verbal communication skills.
• Ability to travel within assigned territory, including overnight stays.
• Experience in managed care, health plan, provider network operations.

Responsibilities

• Provide support and develop/maintain cooperative relationships with contracted providers, with supervision.
• Enhance provider ease of doing business with HCSC, including issue tracking and resolution.
• Educate and train providers; identify trends and evaluate provider performance.
• Ensure contractual and financial requirements are adhered to and performed.

Skills

Analytical skills

Strong communication

Time management

Organization skills

Travel willingness

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Flex

TX - Houston

TX - Austin

TX - San Antonio

TX - Richardson

Full time

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for providing support, as well as developing and maintaining cooperative working relationships with contracted providers, with supervision. Enhances provider ease of doing business with HCSC, as directed. This includes issue tracking and resolution, educating, training, identifying trends and evaluating providers to ensure that contractual and financial requirements are adhered to and performed.

Required Job Qualifications

• Bachelor's degree AND 2 years managed care operations experience handling independent work, OR 6 years of relevant experience.

Preferred Job Qualifications

• PC proficiency to include Microsoft Office.
• Analytical skills.
• Ability and willingness to travel within assigned territory, including overnight stays
• Experience working in a managed care, health plan, provider network, or healthcare operations environment.
• Demonstrated experience performing administrative and operational support functions requiring a high degree of accuracy and attention to detail.
• Experience utilizing Salesforce or other customer relationship management (CRM) systems to track activities, maintain records, manage workflows, and generate reports.
• Strong organizational and time management skills with the ability to manage multiple priorities, meet deadlines, and work independently.
• Experience coordinating meetings, maintaining documentation, tracking projects, and following up on action items.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.
• Experience reviewing, auditing, or validating data to ensure accuracy and completeness.
• Strong written and verbal communication skills with the ability to communicate professionally with providers, business partners, and internal stakeholders.
• Experience creating reports, presentations, spreadsheets, and other business documentation.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Experience supporting provider relations, network operations, credentialing, contracting, or healthcare administration functions.
• Ability to identify issues, research solutions, and follow through to resolution with minimal supervision.
• Experience working in a fast-paced environment requiring strong attention to detail and follow-up.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

We offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

Pay Transparency Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

Base Pay Range

$47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Sponsorship is not available

This is a Flex role requiring 3 days in the Texas office and 2 days remote

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,

Divisions of Health Care Service Corporation, a Mutual Legal