Infrastructure Executive Support Analyst

HCSC; Richardson (TX); On-site; USD 70,000 - 126,000; Full time

Job summary

HCSC is seeking a high-impact executive IT support specialist to deliver premium technology support for senior leadership. You will diagnose and resolve complex hardware, software, network, and configuration issues, and manage AV, streaming, and video conferencing for executive meetings and high-profile events.

You'll collaborate with cross-functional IT teams and vendors to ensure rapid resolution, proactive planning, testing, and reliable operations.

Qualifications

• Bachelor degree or IT certification and/or college courses with 3 years IT experience or 6 years IT experience.
• Experience with Nexthink.
• Knowledge of ITIL v3 framework and ITSM systems.
• Knowledge of workforce enablement technologies.
• Experience supporting executives with installation, troubleshooting, and daily IT needs.
• Infrastructure domain knowledge including 3rd party solutions.
• Ability to use analytics to improve service and availability.
• Drive incident resolution for executive escalations.
• Experience working with executives in diverse situations.
• Provide front-line executive IT support for most incidents.
• Drive service introductions for simple to medium capabilities.

Responsibilities

• Deliver premium white-glove technology support to executive leadership.
• Diagnose and resolve complex hardware, software, network, and configuration issues.
• Support AV, collaboration, streaming, and video conferencing for executive meetings and events.
• Coordinate with IT teams and vendors to ensure rapid issue resolution.
• Plan and test systems to ensure reliable technology operations before/during/after events.

Skills

Nexthink

ITIL v3

ITSM systems

Workforce enablement

Executive support

Analytics & metrics

Incident management

Infrastructure knowledge

3rd party tech

Cross-functional collab

Education

Bachelor degree / IT certs + 3y IT exp OR 6y IT exp

Tools

Nexthink

Job description

Flex

TX - Richardson

Full time

R0055201

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for delivering premium "white glove" technology support to executive leadership, providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience. Serves as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion. Provides comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements. Coordinates closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence. Supports and manages audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events. Ensures reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.

Required Job Qualifications:

• Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.

• Experience with Nexthink

• Knowledge of ITIL v3 framework and ITSM systems.

• Knowledge of ITSM systems.

• Knowledge of workforce enablement technologies.

• Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.

• Infrastructure domain knowledge and required technologies including 3rd party solutions.

• Ability to drive the use of analytics to improve service, availability, and customer interactions.

• Drive incident resolution and issues escalated by executives.

• Experience working with executives in diverse situations to install, troubleshoot, resolve open items.

• Provide front line executive support for majority of incidents / problems.

• Drive service introduction for new capabilities (simple / medium).

• Provide front line executive support for majority of incidents / problems.

• Drive service introduction for new capabilities (simple / medium).

Preferred Job Qualifications:

• Microsoft Intune

• Microsoft Entra ID (Azure AD)

• MFA

• Active Directory

• Microsoft 365 Administration

• ServiceNow

• Nexthink or comparable DEX platforms

• PowerShell

• Power Automate

• Power BI

• Teams Rooms / Video Conferencing Technologies

• AV & Streaming Solutions

• Endpoint Management and Security

• Windows 11 Enterprise

• Networking and Remote Access Technologies

• ITIL Framework

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$69,800.00 - $125,900.00

Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

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