Senior Property Operations Manager

Automatic Data Processing, Inc.; Des Moines (IA); On-site; USD 55,000 - 65,000; Full time

Job summary

RENOSY by Renters Warehouse is seeking a Senior Property Manager to lead local property management operations in Des Moines and surrounding areas. You will guide local staff, coordinate with centralized services, and ensure best practices across leasing, maintenance, and accounting.

You will mentor staff, manage budgets, and build training programs to elevate service standards and client satisfaction. Strong real estate knowledge and leadership skills are essential for success.

Qualifications

• Active Real Estate License Required for state in which work is performed.
• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Property Management Software like Appfolio, Yardi, or Buildium
• Proficient in Microsoft Office (Word, Excel).
• Ability to communicate well and provide exceptional customer service.
• Organized and able to manage multiple priorities.
• Demonstrate Honesty, Trustworthiness & Accountability.
• Must have a driver’s license, clean driving record and dependable transportation.

Responsibilities

• Oversee local Operations in the field, including Property Managers, Assistant Property Managers, Property Administrators, Listing Coordinators and Leasing Specialists.
• Oversee all departments and personnel that support the operations of the local market to include property, management, leasing, maintenance, inspections, city license compliance, rent collection, security deposit dispositions, and accounting.
• Provide clarity and support the Local Market Leader and Business Development Manager for local property management operations.
• Work with senior leadership on market budgets, expenses and KPIs to ensure market performance; create action plans for improvements.
• Assist in developing operational training for local staff.
• Define roles and responsibilities for Operations staff.
• Recruit, hire, train and coach Field Operations Team Members.
• Collaborate with centralized operations to ensure policies and procedures are defined and followed.
• Provide an escalation point for both Property Managers and Centralized Services regarding local market operations.
• Handle escalated client/customer relation issues.
• Manage relationships with key investor clients with large portfolios.
• Collaborate with Senior Management on company initiatives.

Skills

Real estate license

Strong tech skills

Customer service

Communication

Organizational skills

Honesty & accountability

Driver's license

Tools

Appfolio

Yardi

Buildium

Microsoft Office

Job description

RENOSY by Renters Warehouse is seeking a Senior Property Manager to lead local property management operations in Des Moines and surrounding areas. You will guide local staff, coordinate with centralized services, and ensure best practices across leasing, maintenance, and accounting.

You will mentor staff, manage budgets, and build training programs to elevate service standards and client satisfaction. Strong real estate knowledge and leadership skills are essential for success.