Residential Property Manager

Hubbell Realty Company; West Des Moines (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hubbell Realty Company is seeking a Property Manager to lead day-to-day operations across multiple Des Moines metro properties. You will drive resident relations, marketing, and asset preservation while building a high-performing team and ensuring service excellence.

You will oversee leasing, renewals, and budget performance, coordinate with the Regional Manager, and manage vendor relationships to maintain consistent, quality housing experiences for residents.

Qualifications

• Customer service excellence and communication skills.
• Ability to supervise and develop a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Trains and supervises on-site team members.
• Directs daily activities and service requests.
• Manages leasing and shows property to prospects.
• Maintains expense controls and budget adherence.
• Oversees property inspections and compliance.
• Coordinates marketing and advertising plans.

Skills

Customer service

Communication skills

Team leadership

Attention to detail

Education

Associate’s degree in business or related field

Job description

POSITION SUMMARY

The Property Manager leads the day-to-day operations of the community, ensuring excellence in service, profitability, marketing, resident relations, and asset preservation. By cultivating a collaborative and high-performing team, they inspire associates to reach their full potential while advancing community objectives. The Property Manager is committed to creating a welcoming resident experience through proactive communication, responsiveness, and ongoing engagement.

Hours

8:00a.m. to 5:00p.m. Monday-Friday. Available to respond to emergencies 24hours per day as necessary.

Location

This position is based within the Des Moines metro area and may require travel between multiple property locations as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports directly to the Regional Manager. Trains and supervises on-site team members.
• Works with administrative division associates, other site managers, other managementcompany associates, outside vendors and service providers.
• Schedules, supervises, and directs the daily activities of all on-site team members. Conductstraining, coaching, performance appraisals, and disciplinary action as needed. Creates anatmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction,and professionalism among team members.
• Prioritizes, assigns, and monitors daily activities, service requests, make-ready priorities,and construction projects. Inspects and approves complete make-readies to ensure quality.Supervises management of inventory system in conjunction with maintenance team.
• Orchestrates effective marketing and communications, including creation andimplementation of advertising and marketing plan for the community. Ensures appropriaterecords are maintained and periodic market surveys are completed per policy.
• Collaborates with Regional Managers to address pertinent issues related to the community,market conditions, or other respective issues.
• Directs leasing efforts at the community, assuring all inquiries are responded to promptlyand effectively, generating prospective resident visits to the community. Shows communityand apartment homes, utilizing sales skills to efficiently close prospects. Follows up with allprospective residents until the lease is closed or the prospect has concluded their homesearch.
• Ensures quality presentation of the community and apartment homes by inspecting propertydaily, seeing any deficiencies to a resolution.
• Oversees accurate and efficient lease administration by monitoring traffic and waiting lists,assuring new applications are processed in accordance with rental criteria and fair housinglaws, and thoroughly reviewing all lease documents. Maintains strong customer servicefocus throughout the leasing and move-in processes for new residents.
• Maintains resident relations and retention by managing social media campaigns, residentactivities, and community events. Handles complaints and problems relating to service andlease provisions promptly in an appropriate manner. Processes and follows up on servicerequests to ensure timely completion and resident satisfaction.
• Executes an effective lease renewal program by contacting resident at least 60-90 days inadvance to review renewal options and obtain signature on renewal lease.
• Responsible for rent collection efforts, maintaining account records, and making bankdeposits as necessary. Prepares legal action for eviction when needed.
• Achieves operation budget goals regarding occupancy, expenses, NOI, etc. Negotiates forsupplies and services to achieve best prices. Processes invoices daily and ensures anyexpenses outside of operation budget are approved in writing by the Regional Manager.
• Completes property inspections and budget preparation; budgets must meet lender, investor,and government agency requirements. Reviews monthly financial statements and reports onany variance from budget.
• Stays abreast of current policies and guidelines, enforces policy manual as changes areeffected, operates in accordance with all company policies and procedures. Maintainsrecords and resident files in an orderly and up-to-date manner. Inputs daily activity inEntrata and ensures submission of all daily, weekly, and monthly reports as required.

QUALIFICATIONS

• Associate’s degree in business or related business experience required.
• Minimum two years’ experience in a supervisory capacity managing multifamily
• communities.
• Certification as a resident manager (ARM, CAM, etc.) preferred.
• Proficient with Microsoft Office programs including Word and Excel.

KNOWLEDGE & SKILLS

• Superb customer service and communication skills.
• Must be safety conscious and posess strong customer service skills.
• Ability to supervise associates, with an emphasis on team development and leadership.
• Preference for detail work with ability to work well under pressure.

Hubbell Realty Company and our affiliates are Aff