Senior Property Operations Manager

Renters Warehouse; Urbandale (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

Renters Warehouse in Urbandale, IA is seeking a Manager to oversee our local property management operations and direct local staff to operate with our centralized services. You will train the staff on RENOSY by Renters Warehouse's protocols and best practices.

You will supervise a small team, manage budgets and KPIs, and partner with senior leadership to drive performance and client satisfaction in the local market.

Qualifications

• Active Real Estate License required for state in which work is performed.
• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Property Management Software like Appfolio, Yardi, or Buildium
• Proficient in Microsoft Office (Word, Excel).
• Ability to communicate well and provide exceptional customer service.
• Organized and able to manage multiple priorities.
• Demonstrate Honesty, Trustworthiness & Accountability.
• Must have a driver's license, clean driving record and dependable transportation.

Responsibilities

• Oversee local Operations in the field, including Property Managers, Assistant Property Managers, Property Administrators, Listing Coordinators and Leasing Specialists.
• Oversee all departments and personnel (both local and virtual employees) that support the operations of the local market to include property, management, leasing, maintenance, inspections, city license compliance, rent collection, security deposit dispositions, and accounting.
• Provide clarity and support the Local Market Leader and Business Development Manager for local property management operations.
• Works with senior leadership on market budgets, expenses and other KPI's to ensure market is performing optimally. Creates action plans to address concerns or poor performing KPIs.
• Assist in the development of initial and ongoing operational training for local staff.
• Define roles and responsibilities for Operations staff.
• Recruit, hire, train and coach Field Operations Team Members.
• Work closely with centralized operations to ensure policies and procedures are defined and followed.
• Provide an escalation point for both Property Managers and Centralized Services regarding local market operations.
• Handle escalated client/customer relation issues.
• Manage relationships with key investor clients with a large portfolio of rental homes and potentially different process needs.
• Collaborate with Senior Management regarding company initiatives.

Skills

Real Estate License

Computer Literacy

Property Mgmt Software

Microsoft Office

Communication

Organization

Integrity

Driver's License

Tools

Appfolio

Yardi

Buildium

Microsoft Office

Job description

Renters Warehouse in Urbandale, IA is seeking a Manager to oversee our local property management operations and direct local staff to operate with our centralized services. You will train the staff on RENOSY by Renters Warehouse's protocols and best practices.

You will supervise a small team, manage budgets and KPIs, and partner with senior leadership to drive performance and client satisfaction in the local market.