Senior Property Manager

CIG Communities; Cleveland (OH); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health Insurance

PTO and Holidays

Résumé du poste

Indian Hills is seeking a driven Senior Property Manager to stabilize a distressed residential community. This hands-on leader will oversee day-to-day operations, leasing, collections, maintenance coordination, staff management, and financial performance to restore full occupancy and resident satisfaction.

The ideal candidate has a proven turnaround track record, strong team leadership, and the ability to implement sustainable systems across property operations, leasing, marketing, and

Qualifications

• 4+ years of property management experience, preferably multifamily or distressed properties.
• Proven ability to stabilize underperforming properties and lead teams.
• Strong leadership, hiring, supervision, and performance management skills.
• Knowledge of Fair Housing laws, leasing best practices, and local housing regulations.

Responsabilités

• Oversee daily property operations and ensure compliance with policies and laws.
• Conduct regular property inspections and coordinate maintenance and preventive care.
• Manage maintenance requests, prioritize urgent items, and coordinate with vendors and staff.
• Monitor lease terms, community rules, and safety policies; enforce them.
• Handle resident complaints with professionalism and prompt follow-through.
• Supervise on-site teams including leasing, maintenance, porters, and contractors; coach performance.

Connaissances

Leadership

Communication

Problem-solving

Adaptability

Teamwork

Humble

Hungry

Smart

Outils

Yardi Voyager

RentCafe

Description du poste

• $80-90k/year+ commensurate with experience
• Health Insurance
• PTO and Holiday Pay

Job Title: Property Manager / APM

Location: Cleveland, OH

Job Type: Full Time, On-site

Compensation And Benefits

• $80-90k/year+ commensurate with experience
• Health Insurance
• PTO and Holiday Pay

Overview

Indian Hills is seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction.

The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems.

What Makes You a Fit

We’re looking for an "Ideal Team Player" - someone who is:

• Humble: You're experienced but coachable and eager to grow.
• Hungry: You're self-motivated, results-driven, and always looking for ways to improve operations and exceed goals.
• Smart: You understand people and processes. You collaborate well and adapt to diverse personalities and high-stress situations.

Key Responsibilities

Property Operations & Leadership

• Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations
• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care
• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff
• Monitor and enforce lease terms, community rules, and safety policies
• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through
• Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching

Leasing & Marketing

• Maintain high occupancy rates through strategic leasing and marketing efforts
• Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)
• Set and meet leasing goals; review traffic reports and conversion metrics regularly
• Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional
• Build strong rapport with prospective and current residents to enhance satisfaction and retention

Financial Management & Reporting

• Prepare, review, and manage operating budgets in coordination with the Regional Manager
• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines
• Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts
• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs
• Analyze operational data to make data-driven decisions that improve performance and reduce expenses

Administrative & Compliance

• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents
• Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld
• Train and onboard new team members, including ongoing coaching and performance development
• Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records
• Create and maintain a resident retention plan including events, communication programs, and reputation management

Requirements & Qualifications

• 4+ years of experience in property management, preferably in multifamily residential or distressed property settings
• Proven success in stabilizing and improving underperforming properties
• Strong leadership experience, including team hiring, supervision, and performance management
• Experience using Yardi Voyager, RentCafe, or similar property management software
• Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations
• Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment
• High level of professionalism, communication, and problem-solving skills
• Must be organized, detail-oriented, and capable of independent decision-making
• Capable of walking the property regularly, climbing stairs, and lifting up to 25-50 lbs as needed
• Valid driver's license and reliable transportation required

Compensation & Benefits

• Base Salary: $80k-$90K commensurate with experience
• Performance-Based Bonuses and Year-End Incentives
• Comprehensive Health Benefits (Medical, Dental, Vision)
• Generous PTO, Sick Leave & Paid Holidays
• Career development and advancement opportunities within a growing company

Join Our Mission

If you are a motivated leader ready to take on the challenge of restoring and transforming a distressed property—and you want to be part of a collaborative, purpose-driven team,we’d love to hear from you