Senior Project Support Specialist - NASA OCIO

ASRC Federal; Greenbelt (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

ASRC Federal AFSS is seeking a Senior Project Support Specialist to provide high-level IT project support for a NASA contract in Greenbelt, MD. The role supports NASA GSFC OCIO portfolio management and executive leadership, requiring strong coordination and stakeholder engagement across technical and non-technical teams.

You will develop and maintain OCIO documentation, service catalogs, and performance reports, ensure content accuracy and branding, and help align IT services with agency

Qualifications

• Bachelor’s degree required or 11+ years of relevant experience in lieu of degree.
• Experience supporting IT programs in government or large organizations.

Responsibilities

• Deliver and coordinate high-impact IT projects from concept to execution.
• Provide business and operational support to sustain OCIO workflows.
• Review IT services and recommend improvements to senior leaders.
• Create, update, and manage OCIO documentation, reports, procedures, service catalogs, and other essential references.
• Ensure configuration control and accessibility of content across databases and shared repositories.
• Coordinate cross-functional teams to standardize OCIO products and branding.
• Report to senior leaders on IT objectives and outcomes.
• Perform additional duties as required.

Skills

IT project support

Stakeholder engagement

Executive support

Clear communication

Project coordination

Education

Bachelor’s degree or 11+ years of experience in lieu of degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

SharePoint

Teams

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management support for real-time, mission-critical defense systems. We are seeking a Senior Project Support Specialist to provide support to a NASA contract in Greenbelt, MD.

Job Description

Provide high-level Information Technology project support to NASA’s HQ/GSFC Office of the Chief Information Officer (OCIO) for a fast-evolving IT organization located at NASA Goddard Space Flight Center (GSFC). The selected candidate will contribute to mission‑critical portfolio management efforts and executive support. This individual must bring a strong understanding of IT services, organizational dynamics, and business alignment, paired with excellent coordination and stakeholder engagement skills. The ideal candidate thrives in a complex technical environment that also includes critical non-technical personnel.

Responsibilities

• Deliver and coordinate high-impact projects and OCIO-wide initiatives, from concept to execution.
• Provide comprehensive business and operational support to sustain efficient OCIO and organizational workflows.
• Assist in reviewing information technology services for deficiencies and recommending necessary changes to senior leaders.
• Create, update, and manage core OCIO documentation—including reports, presentations, procedures, service catalogs, and other critical reference materials—to ensure clarity, consistency, and organizational alignment.
• Ensure configuration control and availability on databases and shared repositories to ensure accessibility and version control of organizational content.
• Coordinate cross teams to standardize OCIO products and ensure all deliverables align with established branding and organizational guidelines.
• Review, evaluate, and report to senior leaders on information technology objectives, goals, and accomplishments to ensure continued alignment with the broader business needs of the organization.
• Additional duties as required.

Requirements

• Experience in IT information offices, program management, or strategic support within a large technical or government organization.
• Strong understanding of IT services, governance, and enterprise-level service delivery.
• Experience developing, tracking, and reviewing IT documentation and configuration management controls.
• Ability to communicate clearly and effectively to both technical and non-technical audiences, including senior officials.
• Experience supporting executive-level stakeholders with planning and reporting.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Must have excellent oral, written, and interpersonal communication skills. Able to work respectfully with all levels.
• Must have the ability to balance multiple priorities and respond / produce quality, accurate work efficiently with short deadline actions in a fast-paced environment.
• Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job.

Education and Experience

• Bachelor’s degree and 7 or more years of experience or eleven or more years of experience in lieu of degree.

Location

• Work is to be performed onsite at Goddard Space Flight Center in Greenbelt, MD or other NASA facility.