Senior Project Manager & Resource Lead

Dotted Line Agency; Richmond (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision benefits

Hybrid work environment

Retirement plan

Unlimited PTO with 4-week minimum

14 paid company holidays

Job summary

Dotted Line Agency is seeking a Senior Project Manager & Resource Lead to act as the central delivery engine, ensuring client projects move efficiently from kickoff to completion and that creative and media teams stay aligned.

You will lead scheduling, workload management, and accountability across departments, driving excellence and timely, on-budget delivery with a focus on sustainability and growth.

Qualifications

• 8-12 years of experience in project management within a marketing, creative, or digital agency.
• Hands-on experience managing creative production workflows, media deliverables, and integrated campaign timelines.
• Fluent in an agency PM tool and champion adoption across a team.
• Highly skilled at managing multiple projects and stakeholders simultaneously without losing quality or detail.
• Experience coordinating external resources, including sourcing, onboarding, and managing deliverables.
• Proactive communicator who documents decisions, flags issues early, and keeps stakeholders informed.

Responsibilities

• Own end-to-end project management for assigned client accounts and workstreams from kickoff through final delivery.
• Build and maintain detailed project schedules proactively, before the team asks for them.
• Maintain real-time visibility into project status, risks, and scope changes, and communicate updates before issues escalate.
• Partner closely with account teams to meet client-facing deadlines and manage expectations.
• Manage scope documentation, change orders, and project health reporting across all assigned projects.
• Serve as the dedicated PM for creative production and for media workstreams, coordinating with senior leaders.

Skills

Agency project management

Cross-functional collaboration

Proactive communication

Timeline management

Stakeholder management

Tools

Agency PM tool

Resource planning tool

Job description

About Dotted Line

Dotted Line is an award-winning, strategically inspired creative agency focused on three core areas: brand, creative, and media. Our growing roster of national and regional clients share one thing in common: each is a highly ambitious company looking to drive sustainable growth. To support their goals, we hire top performers across creative, advertising, and communications.

About Dotted Line

Dotted Line is an award-winning, strategically inspired creative agency focused on three core areas: brand, creative, and media. Our growing roster of national and regional clients share one thing in common: each is a highly ambitious company looking to drive sustainable growth. To support their goals, we hire top performers across creative, advertising, and communications.

Recognized as a top place to work in Virginia, Dotted Line is a values-led organization driven by our commitment to our clients, the work, and one another. Our team loves working here because of our clear vision, strong culture, collaborative process, and transparent communication. Visit us at www.dottedline.agency to learn more.

About You

You are a seasoned agency project management professional - someone who has lived and breathed agency timelines, creative workflows, and cross-functional team dynamics. You don't wait to be told what's broken. You spot the problem, build the plan, and communicate it clearly before anyone else has to ask.

• You have deep agency experience and understand how creative, media, and account teams actually work - and where things typically fall apart.
• You are proactive by nature. You anticipate issues, build timelines before they're requested, and flag risks early.
• You are a confident communicator who can manage up, across, and laterally - including holding senior team members accountable without hesitation.
• You are detail-obsessed. Nothing falls through the cracks on your watch.
• You thrive in a fast-paced agency environment where priorities shift, and momentum is everything.
• You are a peer model for other team members - leading by example through creative problem-solving.
• You are a trusted connective thread across creative, media, account, and strategy teams.

Specifically, You

• Have 8-12 years of experience in project management within a marketing, creative, or digital agency. Agency experience is required.
• Have hands-on experience managing creative production workflows, media deliverables, and integrated campaign timelines.
• Are fluent in an agency PM tool and can champion adoption across a team.
• Are highly skilled at managing multiple projects and stakeholders simultaneously without losing quality or detail.
• Have experience coordinating external resources, including sourcing, onboarding, and managing deliverables.
• Are a proactive communicator who documents decisions, flags issues early, and keeps all stakeholders informed.
• Have experience working alongside senior creatives, media leads, and department heads.

About The Role

As Dotted Line's Senior Project Manager & Resource Lead, you will serve as the agency's central delivery engine - ensuring client projects move efficiently from kickoff to completion, creative and media teams stay aligned and accountable, and nothing slips through the cracks.

This is a critical project management role. Your focus is delivery: building and holding timelines and schedules, managing workloads, keeping people accountable, and ensuring the agency produces excellent work on time and on budget.

In This Role, You Will

Project Delivery

• Own end-to-end project management for assigned client accounts and workstreams from kickoff through final delivery.
• Build and maintain detailed project schedules proactively, not reactively - before the team asks for them.
• Maintain real-time visibility into project status, risks, and scope changes, and communicate updates before issues escalated.
• Partner closely with account teams to ensure client-facing deadlines are met and expectations are managed.
• Manage scope documentation, change orders, and project health reporting across all assigned projects.

Creative & Media Project Management

• Serve as the dedicated PM for creative production - managing the day-to-day workflow of the creative team's client deliverables (design, content, video, etc.).
• Own project management for media workstreams - partnering directly with the Head of Media to track deliverables, maintain schedules, and hold the team to established workflows.
• Provide direct, consistent project accountability for department heads who are strong in their discipline but need a skilled PM in their corner to keep things moving.

Resource Coordination

• Own external resource coordination by managing the sourcing, onboarding, briefing, and deliverable tracking for freelancers and contractors.
• Advise on internal resource allocation in partnership with other PM team members and department leads.
• Lead weekly resourcing conversations to flag capacity constraints and anticipate upcoming needs.
• Help balance team workloads to prevent burnout and maintain sustainable delivery capacity.

Project Documentation

• Maintain accurate, up-to-date project tracking in PM system - ensuring all assigned projects reflect current status, timelines, and task ownership.
• Champion time tracking on your projects: ensure consistent usage, flag compliance issues, and use time data to monitor project health.
• Maintain clean project documentation, including briefs, timelines, and status reports.

What Success Looks Like

In The First 90 Days

• You have audited all active projects and established clear timelines and status tracking in Productive for every assigned workstream.
• You have proactively identified at least one delivery risk or workflow gap - and brought a solution to the table before being asked.
• The creative and media teams feel a noticeable difference: things are more organized, communication is clearer, and fewer things are falling through the cracks.
• You have built a trusting working relationship with senior leaders and is driving consistent accountability across the team.
• External freelancers are managed with clear briefs, deadlines, and feedback loops.

Ongoing

• 95% of your projects are delivered on time, within scope, and within ±5% of budget.
• Issues are surfaced within 24 hours of identification, with a proposed resolution in hand.
• The team describes you as proactive, reliable, and someone who makes their jobs easier.
• You never have to be asked for a status update - you provide them.

Dotted Line Benefits

• Health, Dental, and Vision benefits
• Hybrid work environment
• Retirement plan
• Unlimited PTO with 4-week minimum
• 14 paid company holidays including the week between Christmas and New Year's
• 2 company-organized paid volunteer days
• Culture-building activities and a team that invests in your growth

Company Values We Live Every Day

• Treat team members, clients, and partners like you want to be treated
• Always be improving, learning, and growing
• Collaborate and be a team player
• Go the extra mile
• Do work we are proud of
• Focus on client results

Why Should You Apply?

• Opportunity to shape DLA's project management and resource planning function
• Freedom to build processes that empower creativity and drive efficiency
• Opportunity to collaborate with a team of experienced marketing and creative leaders
• Chance to make a meaningful impact on a growing, high-performing agency
• Work within a supportive, transparent culture that invests in your growth