Senior Project Manager - REMOTE

PTP; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

A fast-growing system integrator is seeking a Senior Project Manager to lead the design and delivery of Customer Experience solutions. The ideal candidate will have a solid background in project management, particularly in contact center environments, and showcase excellent communication skills while maintaining high standards for client relationships.

Qualifications

• 3+ years relevant experience managing projects related to contact centers and CX.
• Expert in MS Office and MS Project.
• Understanding of the end-to-end expectations for lift and shift projects.

Responsibilities

• Manage all aspects of project delivery including schedule, scope, and risk management.
• Ensure engagements are on time, on budget, and exceed quality expectations.
• Establish quality relationships between clients and strategic partners.

Skills

Project Management

Communication skills

Presentation skills

Understanding of system architecture

Education

Project Management Certification, e.g. PMI

Tools

MS Office

MS Project

Wrike

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
• Ensure engagements are on time, on budget and exceed quality expectations
• Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
• Establish and maintain quality relationships between our clients, strategic partners and third party providers
• Achieve profitability goals by providing high-quality and efficient delivery services
• Conduct JAD sessions and document requirements for CX solutions

Requirements

• 3+ years relevant experience managing projects related to contact centers, self service, and CX
• Understand the end-to-end expectations for lift and shift projects and activities
• Excellent written and oral communication skills
• Excellent presentation skills
• Understanding of system architecture
• Expert in the use of MS Office and MS Project
• Self service (voice and digital) application familiarity
• Proven ability to work under pressure within a team and in isolation

Desired

• Experience managing implementations of Genesys or cloud based contact center platforms
• Top tier management consulting experience
• Project Management Certification, e.g. PMI
• Experience with Wrike