Senior Project Manager

Willow Servicing; United States; Remote; USD 130,000 - 155,000; Full time

Job summary

Willow Servicing is seeking a Senior Project Manager for Client Implementations to enhance mortgage servicing technology. In this remote role, you will lead project execution and ensure client satisfaction through effective communication and management. The position offers competitive salary and equity, along with comprehensive benefits including unlimited vacation and health coverage.

Benefits

Unlimited vacation and time-off

Health, dental, and vision coverage

401k

Competitive salary and equity compensation

Remote work environment

Qualifications

• Must have 5+ years of experience in mortgage servicing or related technologies.
• Deep understanding of mortgage servicing systems like MSP, Sagent, or TMO.
• Proven ability to manage complex projects with multiple stakeholders.

Responsibilities

• Lead project planning and execution for client implementations.
• Serve as primary point of contact ensuring client satisfaction.
• Translate client requirements into actionable specifications.

Skills

Communication

Stakeholder Management

Project Management

Client-facing Skills

Tools

Mortgage Servicing Systems

Job description

At Willow, we are improving access to home ownership by building core mortgage servicing technology. By automating key mortgage calculations and processes, we remove time-intensive tasks and reduce a lender’s compliance risk. Our product automates all consumer notices and the billing & processing of mortgage payments, while also providing borrowers with transparency into the process.

Overview

We are seeking a seasoned professional with deep expertise in mortgage servicing to join our team as a Senior Project Manager focused on Client Implementations. This role blends leadership in product strategy, project execution, and client onboarding—playing a critical part in delivering high-quality solutions to mortgage servicing clients.

Our Team at Willow

Founded in 2021, Willow Servicing is a VC-backed startup with a close-knit, fully remote team. We believe in giving people the autonomy to do things that make sense and deliver results for our customers. If you take ownership of your work, but don’t take yourself too seriously, you’ll fit right in.

Role & Responsibilities

• Lead end-to-end project planning, coordination, and execution for client implementations and internal initiatives.
• Create and manage detailed project plans and timelines. Ensure projects are delivered on-time and within scope.
• Serve as the primary point of contact during implementations, ensuring client satisfaction and successful go-lives.
• Translate complex client requirements into clear, actionable business and functional specifications to guide product design and development teams.
• Coordinate across cross-functional teams including Product, Engineering, and Customer Success.
• Develop playbooks, checklists, and process improvements for scalable onboarding.

Ideal Background

• 5+ years of experience in mortgage servicing or mortgage servicing technologies.
• Deep understanding of mortgage servicing systems (e.g., MSP, Sagent, TMO, or similar platforms).
• Excellent communication, client-facing, and stakeholder management skills.
• Proven ability to manage complex projects with multiple stakeholders.
• Experience in SaaS or fintech environments is a plus.

Perks and Benefits

• Competitive salary and equity compensation
• Unlimited vacation and time-off
• Health, dental, and vision coverage & insurance
• 401k
• Remote work environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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