Senior Project Manager

effectual; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Effectual Senior Project Managers (PMs) are members of the PMO Practice within Effectual's Professional Services organization. They oversee all delivery activities for assigned engagements to ensure on-time, on-budget outcomes and strong customer relationships.

These PMs collaborate with Account Executives, Solution Architects, and senior PS leaders to deliver high-quality results, mentor junior PMs, and champion Effectual's delivery framework across multiple workstreams and complex programs.

Responsibilities

• Ensuring Customer Retention Through Exceptional Delivery Quality
• Champion Effectual's Delivery Framework through effective Scrum or hybrid practices, facilitating regular collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability for timely project completion.
• Coordinating staffing of customer workstreams
• Serving as the escalation point for risk management and mitigation of customer concerns
• Cultivating productive, trusted relationships with key customer executives and stakeholders
• Understand customer business priorities and objectives, and ensure that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals
• Establishing and Maintaining Excellent Customer Relationships
• Preparing, scheduling, and conducting project kick-off meetings
• Preparing and delivering weekly project status reports and conducting weekly checkpoint meetings to review project status
• Researching client questions, including technical questions and billing issues, and providing timely responses
• Communicating and negotiating adjustments to project delivery timelines; preparing and delivering change orders
• Establishing and Maintaining Rigorous Project Governance and Execution
• Assess customer governance and cloud maturity, develop customized communication and governance plans to achieve engagement goals and timelines
• Allocating, scheduling, and managing project-related resources, inclusive of managing resource conflicts
• Meeting regularly with team members to review progress and holding team members accountable on task delivery timelines to ensure timeliness and accuracy
• Ensuring team members are entering time on a daily/weekly basis; reviewing and approving time submissions in a timely fashion
• Regularly monitoring project financials (total hours burned vs forecasted) and notifying PS leadership and the Account Executive of any risks to delivery timeline, budget, or scope as soon as identified
• Preparing level-of-effort (LOE) and duration estimates for review and cost estimation by PS leadership and Account Executives
• Supporting Project Delivery Team Members
• Scheduling meetings with stakeholders and gathering information requested from the client in a timely fashion
• Clarifying deliverables, defining the client's expectations, and negotiating a mutually acceptable definition of done for each project deliverable
• Mentor and coach less experienced Effectual PMs to strengthen their project delivery, leadership, and stakeholder management capabilities
• Supporting Account Executives
• Notifying and inviting Account Executives to key meetings (e.g., project kickoff and close-out)
• Listening for and communicating potential opportunities for follow-on work and other opportunities
• Maintaining Relationships with Third-Party Vendors and Partners
• Providing ongoing visibility into project delivery and maintaining open lines of communication, responding to questions in a timely fashion
• Build strong working relationsh

Job description

Position Summary

Effectual Senior Project Managers (PMs) are members of the Project Management Office (PMO) Practice within Effectual's Professional Services (PS) organization. They are responsible for ensuring that Effectual's customers receive exceptional service that leverages the full breadth of Effectual's experience, expertise, and execution capabilities. Senior PMs oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual's PS organization to deliver consistent, high-quality results.

A Glimpse into the Daily Routine of a Senior Project Manager

Effectual Senior PMs exhibit mastery in engagement and relationship management. While they can successfully deliver short, tactical projects, they are at their best when presented with highly complex, multi-faceted engagements with significant financial implications for the customer and Effectual. Senior PMs are force multipliers who thrive working across multiple workstreams - in the weeds and at a strategic level - because this is what allows them to fully understand how Effectual is serving their customers. They are detail-oriented, and nothing that could negatively impact how Effectual is perceived or the achievement of the customer's desired outcome goes unnoticed. The successful Senior PM quickly establishes themselves as the go-to person within Effectual - the person sought out when a project simply must go well. Critically, Effectual Senior PMs are effective leaders who influence outcomes and drive accountability without relying on positional authority.

Essential Duties and Responsibilities

• Ensuring Customer Retention Through Exceptional Delivery Quality


• Champion Effectual's Delivery Framework through effective Scrum or hybrid practices, facilitating regular collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability for timely project completion.


• Coordinating staffing of customer workstreams


• Serving as the escalation point for risk management and mitigation of customer concerns


• Cultivating productive, trusted relationships with key customer executives and stakeholders


• Understand customer business priorities and objectives, and ensure that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals


• Establishing and Maintaining Excellent Customer Relationships


• Preparing, scheduling, and conducting project kick-off meetings


• Preparing and delivering weekly project status reports and conducting weekly checkpoint meetings to review project status


• Researching client questions, including technical questions and billing issues, and providing timely responses


• Communicating and negotiating adjustments to project delivery timelines; preparing and delivering change orders


• Establishing and Maintaining Rigorous Project Governance and Execution


• Assess customer governance and cloud maturity, develop customized communication and governance plans to achieve engagement goals and timelines


• Allocating, scheduling, and managing project-related resources, inclusive of managing resource conflicts


• Meeting regularly with team members to review progress and holding team members accountable on task delivery timelines to ensure timeliness and accuracy


• Ensuring team members are entering time on a daily/weekly basis; reviewing and approving time submissions in a timely fashion


• Regularly monitoring project financials (total hours burned vs forecasted) and notifying PS leadership and the Account Executive of any risks to delivery timeline, budget, or scope as soon as identified


• Preparing level-of-effort (LOE) and duration estimates for review and cost estimation by PS leadership and Account Executives


• Supporting Project Delivery Team Members


• Scheduling meetings with stakeholders and gathering information requested from the client in a timely fashion


• Clarifying deliverables, defining the client's expectations, and negotiating a mutually acceptable definition of done for each project deliverable


• Mentor and coach less experienced Effectual PMs to strengthen their project delivery, leadership, and stakeholder management capabilities


• Supporting Account Executives


• Notifying and inviting Account Executives to key meetings (e.g., project kickoff and close-out)


• Listening for and communicating potential opportunities for follow-on work and other opportunities


• Maintaining Relationships with Third-Party Vendors and Partners


• Providing ongoing visibility into project delivery and maintaining open lines of communication, responding to questions in a timely fashion


• Build strong working relationsh