Senior Project Manager

CTS - IT & Cybersecurity Services; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

EAP

401(k) Plan

Commuter Benefits

Disability Insurance

Life Insurance

Parental Leave

Paid Time Off

Holidays

Floating Holidays

Job summary

CTS, a Brooklyn-based IT and cybersecurity services firm, is seeking a Senior Project Manager to oversee high-priority IT initiatives from design handoff through implementation, coordinating with end users, distributors, and vendors.

The ideal candidate has strong IT project management experience, including construction buildouts or relocations, MSP client onboardings, and Microsoft cloud projects. The role emphasizes conflict resolution, problem-solving, and teamwork.

Qualifications

• 8+ years in IT services, MSP.
• 6+ years as a Project Manager or Program Manager in IT.
• Familiarity with construction projects and adjustment of IT plans to building schedules.
• Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions.
• Experienced with ConnectWise or similar systems.
• A PM certification or degree is strongly preferred.

Responsibilities

• Lead large projects or program-level services from inception to completion.
• Define project scope, deliverables, activity sequences, and work estimates; develop a comprehensive project schedule.
• Align with stakeholders to prioritize objectives and establish acceptance criteria.
• Ensure project objectives are met within scope, time, cost, and quality constraints.
• Monitor dependencies and risks, escalating and resolving issues as needed.
• Lead and support team members, promoting adherence to process and efficiency.
• Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status

Skills

IT service management

MSP experience

Project management

Construction project coordination

LAN/WAN

VoIP

MDM

Microsoft Server

Active Directory

Mac/PC support

Cloud solutions

ConnectWise

PM certification

Education

PM certification or degree

Tools

ConnectWise

Job description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

JOB SUMMARY

Reporting to the Director of PMO, the Senior Project Manager oversees high-priority projects from design handoff through implementation, ensuring quality and alignment across all stakeholders, including end users, distributors, and vendors. This role requires significant resource coordination and integration across functional teams.

The ideal candidate is a skilled communicator with strong IT project management experience, more specifically (a) construction buildouts or relocations, (b) MSP client onboardings, (c) Microsoft cloud projects. The ideal candidate is also adept in conflict resolution and problem-solving within fast-paced environments. You're solution-oriented, self-driven, and thrive on continuous learning. Known for your positivity, attention to detail, and technical expertise, you build trust and foster teamwork while delivering project excellence.

KEY RESPONSIBILITIES

• Lead large projects or program-level services from inception to completion.
• Collaborate with teams to define project scope, deliverables, activity sequences, and work estimates, developing a comprehensive project schedule.
• Align with stakeholders to prioritize objectives and establish acceptance criteria, managing expectations throughout.
• Ensure project objectives are met within scope, time, cost, and quality constraints.
• Actively monitor dependencies and risks, escalating and resolving issues as needed.
• Lead and support team members, promoting adherence to process and efficiency.
• Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status

REQUIRED SKILLS AND QUALIFICATIONS

• 8+ years in IT services, MSP.
• 6+ years as a Project Manager or Program Manager in IT.
• Familiarity with construction projects and experience adjusting IT project plans to align with building schedules.
• Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions.
• Experienced with ConnectWise or similar systems.
• A project management-related certification or degree is strongly preferred.

WORK LOCATION & SCHEDULE

• This is a hybrid position requiring travel as needed to client sites within the 5 boroughs of New York City and to our Brooklyn office.
• Standard hours are Monday to Friday, 9am-5:30pm EST.

COMPENSATION

The salary range for this role is $100,000 - $120,000.

BENEFITS

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match
• Commuter Benefits
• Short-Term Disability Insurance fully paid by the company
• Long-Term Disability Insurance fully paid by the company
• Life and AD&D Insurance, with optional Supplemental Life Insurance
• Paid Time Off, including Paid Parental Leave
• 10 Holidays
• 2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States. Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You'll receive scheduling emails from [e-mail] through Greenhouse.

Depending on the role, some steps may be adjusted or added - we'll let you know upfront!

• Screening call with a member of our HR team (30 minutes)
• Technical interview with the Hiring Manager (45 minutes)
• Panel interview with the Hiring Manager and Department Director (60 minutes)
• (If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to [e-mail] once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.