Senior Programs Manager - 1st Shift - Travel (Remote, MO, US, 99999)

GXO Logistics, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

Vision

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics is seeking a Senior Programs Manager to lead customer experience strategy and growth initiatives for key accounts. You will oversee cross-functional efforts across operations, finance and engineering to deliver sustained improvements and value.

The role requires strong project management in logistics, a strategic mindset, and the ability to drive outcomes in a fast-paced environment. A degree in a related field is preferred, with Six Sigma or Kaizen credentials seen as a bonus.

Qualifications

• 5 years of project management experience.
• Proven logistics industry/supply chain management knowledge and experience.
• Bachelor’s degree, MBA or advanced degree in a related field.
• Six Sigma, Kaizen or process improvement certifications are a plus.

Responsibilities

• Lead the development of growth strategies.
• Drive new account growth through effective solutions development.
• Ensure contractual compliance and that customer obligations are met.
• Direct capital expenditure and asset deployment activities.
• Manage account-driven initiatives, including receivables, working capital and DSO.
• Ensure KPIs are meaningful and achieved regularly.
• Promote Lean culture and continuous improvement of processes.
• Establish goals, plans and metrics and track progress toward objectives.

Skills

Project management

Logistics knowledge

Strategic planning

Education

Bachelor’s degree, MBA or advanced degree in a related field

Six Sigma Certification

Kaizen Certification

Tools

Lean Six Sigma

Job description

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 8:00am - 5:00pm

At GXO Logistics, we believe that our success depends on our ability to provide extraordinary support and solutions for our customers. As the Senior Programs Manager you will manage the customer experience and establish a strategic direction and plan for customer account growth. If you’re looking for an exciting opportunity with a global company that’s clearly going places, join us at GXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Lead the development of effective growth strategies
• Drive new account growth through effective solutions development
• Ensure contractual compliance and that customer obligations are met
• Direct capital expenditure and asset deployment activities
• Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
• Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly
• Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes
• Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

Travel Requirements:

• Ability to travel up to 75% of the
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
• Familiarity and ability to comply with TSA security procedures.
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

What you need to succeed at GXO:

At a minimum, you’ll need:

• 5 years of project management experience
• Proven logistics industry/supply chain management knowledge and experience

It’d be great if you also have:

• Bachelor’s degree, MBA or advanced degree in a related field
• Six Sigma, Kaizen or process improvement certifications
• Superior knowledge of vertical supply chain
• Demonstrated ability to understand and discuss technical concepts, make trade-offs and evaluate opportunistic new ideas with technical employees
• Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results; able to produce unambiguous, comprehensive and accurate interpretations
• Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Sounds like your next step?

Meet the team

GXO Logistics

GXO.dev is an Agentic Commerce Platform that enables e-commerce merchants to sell their products directly through AI agents like ChatGPT, Claude, Gemini, and Perplexity. The company provides automated Agentic Commerce Protocol (ACP) feed generation and management, allowing businesses to connect their e-commerce stores (Shopify, Etsy, BigCommerce, WooCommerce) to AI systems without manual data engineering. GXO handles product data normalization, verification, hosting, and real-time inventory synchronization, while providing analytics on how AI agents discover and engage with products. The platform's mission is to ensure merchants are visible and discoverable in the new AI-powered search ecosystem, eliminating the need for developers and reducing setup time to under 5 minutes.