Senior Programmer/Customer Success Manager (Govt)

TEORE, LLC; Lakeland (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in cannabis regulatory systems is seeking a Senior Programmer/Customer Success Manager to optimize processes and deliver client services. This fully remote role involves collaboration with various teams and requires significant experience in agile development and SaaS activities. The ideal candidate will excel in translating customer needs into actionable data insights and has experience in the regulated cannabis sector.

Qualifications

• At least 18 months experience in a development/configuration environment.
• At least 12 months experience managing SaaS-related activities.
• Preferred experience with government projects and regulated cannabis industry.

Responsibilities

• Lead cannabis industry outreach and manage local jurisdictional clients.
• Maintain communication with clients regarding Metrc systems and regulations.
• Support quality assurance for California’s team.

Skills

Agile Processes

Data Analysis

Customer Insights

Job description

All Jobs > Senior Programmer/Customer Success Manager (Govt)

Senior Programmer/Customer Success Manager (Govt)

Fully Remote • CA

Description

ABOUT METRC

Metrc is the most trusted provider of cannabis regulatory systems in the United States, rapidly expanding globally. We offer a solution combining advanced software, RFID technology, dedicated customer support, and a secure database to track cannabis from growth to sale. As a CSM – CA Senior Programmer, you will thrive in a fast-paced environment, implementing change and optimizing processes within a growing tech company.

GENERAL OVERVIEW

This role involves client service delivery for state and Metrc strategies, collaborating with developers, product owners, and data teams to interpret requirements and manage data outputs, visualizations, and operational tasks.

KEY RESPONSIBILITIES

Core duties include:

1. Embodies Metrc’s Leadership Principles
2. Lead cannabis industry outreach and manage local jurisdictional clients in California
3. Maintain communication with clients, understanding Metrc systems and regulations
4. Coordinate with internal departments to meet client requests
5. Assist with state-specific documentation and processes
6. Participate as a Metrc subject matter expert at events
7. Support quality assurance for California’s team
8. Manage data tools and assets in collaboration with the state technical team
9. Perform additional duties as assigned

REQUIREMENTS

Qualifications - Knowledge, Skills, & Abilities

• At least 18 months experience in a development/configuration environment using agile processes
• At least 12 months experience managing SaaS-related activities
• At least 24 months experience with software customizations, updates, or database reports
• Ability to translate customer needs into data insights
• Experience analyzing data to meet business and technical requirements
• Experience delivering mission-critical services
• Preferred experience with government projects and regulated cannabis industry
• Open to candidates within California

TRAVEL

This role may require up to 50% travel, including:

• Events such as User Exchanges
• On-site client meetings
• Team meetings at the office

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent sitting and talking/hearing
• Visual acuity for operating equipment and reading

This description provides a general overview and is not exhaustive. Management may assign duties as needed, and accommodations are available for individuals with disabilities.