Senior Programmer Analyst

University of Hartford; West Hartford (CT); On-site; USD 83,000 - 100,000; Full time

Job summary

The University of Hartford seeks a technology consultant to provide high-quality customer support for Ellucian Banner products, including Ethos, Extensibility, Experience, and Self Service. The role includes project management, needs assessment, and collaboration with university partners to align technology with the campus mission.

The position offers a starting salary in the hiring range with experience and responsibilities spanning troubleshooting, testing, configuration, reporting, and

Qualifications

• Experience providing technical consultation and support for Ellucian Banner products.
• Ability to translate business requirements into functional specifications for reports and integrations.
• Capacity to lead projects, coordinate with university partners, and deliver status reports.

Responsibilities

• Provides software troubleshooting and break/fix support across Banner modules and related solutions.
• Creates test plans and runs tests to ensure specifications are met and assists with configuration and maintenance.
• Supports users with extensions beyond standard Ellucian products and translates requirements into specs for conversions and reporting.
• Monitors risks, milestones, and progress; provides leadership to keep users on time and on task.
• Develops testing methodologies and scripts for upgrades and patches; tests modifications for alignment with specs.
• Delivers user-training strategies and mentors staff; writes reports using Argos.
• Performs additional duties as assigned.

Skills

Technical consultation

Project management

User training

Banner modules troubleshooting

Education

Associate degree or two-year university equivalent

Bachelor’s degree preferred

Tools

Argos

Job description

Assumes responsibility for Providing high-quality customer technical consultation and support to Ellucian’s Banner products such as Ethos, Banner Extensibility, Ellucian Experience, Banner Self Service, etc. Provides project management, leadership, needs assessment, integration services and the ability to develop a strong working relationship with the University community partners. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Hiring Range

Hiring Range The budgeted starting salary for this position will be $83,409 to $100,000 dependent upon experience

Key Responsibilities

Key Responsibilities

• Provides software troubleshooting and break/fix support up to full application development and spans many areas including applications, integrations, and reporting. Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs; assists users in troubleshooting issues related to Banner modules within the Ellucian Banner product suite.
• Creates test plans and runs tests to find errors and confirms specifications have been met. Assists with the configuration and maintenance of Banner and related solutions. Preparing and submitting status reports as requested by manager and unit.
• Supports University users with extensions that satisfy the customer needs that does not come out of the box on Ellucian Products (non-baseline solutions). Interacts with the users and other third-party representatives to translate business requirements into functional specifications for conversions, reporting, interfaces, and customizations.
• Monitors, tracks, and reports project risks, issues, milestones, and work completed, as well as work that is underway. Provides leadership for the users enabling them to stay on time and on task. Facilitates business process review and application prototyping sessions as well as providing insight into best practice methodologies.
• Evaluates and modifies systems, where appropriate, relative to the university business practices. Drives university to innovative technology; provides university high-quality business process, change management and other appropriate documentation. Provides direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations. Works with the users to test and confirm modifications and/or updates meet specifications.
• Provides guidance in the development of user-training strategy, and when appropriate, delivers such training. Mentors and trains less experienced staff and review their work. Designs and writes reports using Argos against an operational data store.
• Performs other related duties as assigned.

Posting Number

Posting Number PS1241P

Working Conditions

Normal office situation. Requires travel, including overnight stays.

Education

Associate degree or Two-year University equivalent required.
Bachelor’s Degree preferred

Physical Effort

Typically sitting at a desk or table.
Intermittently sitting, standing, stooping.
Light lifting or carrying 25 lbs or less.

Special Skills

The ability to work effectively with diverse groups.

Required fields are indicated with an asterisk (*)

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Technical School, Certification or Apprenticeship
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Documents Needed to Apply

Required Documents Optional Documents

• Resume
• Cover Letter
• Letter of Recommendation - Staff
• Statement on Inclusive Excellence and Belonging

200 Bloomfield Avenue
West Hartford, CT 06117