Senior Programme Leader - Tech Ops Excellence & CX

A.P. Moller - Maersk; Town of Charlotte (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk Ground Freight Technology is evolving its capabilities, technology portfolio, and operating model to deliver a better experience for our customers, colleagues, and internal users. We are looking for a strategic and execution-focused professional to help shape the next phase of that transformation.

In this role, you will drive organizational maturity, strengthen operational excellence, and ensure technology investments deliver measurable business value.

Qualifications

• Experience in Portfolio Management, Programme Management, Operational Excellence, Business Transformation, Technology Delivery, or related disciplines.
• A proven track record of improving organizational effectiveness through governance, operating model design, process optimization, and continuous improvement.
• Strong analytical, commercial, and operational capabilities, with the ability to translate insights into action.
• Experience influencing and aligning stakeholders across functions and organizational levels.
• Strong understanding of technology-enabled transformation, agile delivery practices, and organizational change.
• Experience working within global, matrixed organizations and navigating complex stakeholder environments.

Responsibilities

• Build trusted partnerships across Product, Technology, Customer Experience, Commercial, Operations, and Finance to align priorities and accelerate execution.
• Partner with business and technology leaders to identify opportunities, solve complex challenges, and translate strategy into measurable outcomes.
• Drive portfolio prioritization and investment decisions, balancing business value, strategic objectives, organizational readiness, and delivery capacity.
• Lead cross-functional initiatives through execution, delivering sustainable business value and impact.
• Drive organizational maturity by improving governance, decision-making, operating models, processes, and ways of working.
• Deliver executive insights and performance intelligence that enable data-driven decision-making and continuous improvement.
• Act as a trusted advisor and change leader, strengthening organizational effectiveness and the adoption of new ways of working.

Skills

Portfolio Management

Programme Management

Operational Excellence

Business Transformation

Technology Delivery

Discipline Awareness

Job description

Maersk Ground Freight Technology is evolving its capabilities, technology portfolio, and operating model to deliver a better experience for our customers, colleagues, and internal users. We are looking for a strategic and execution-focused professional to help shape the next phase of that transformation.

In this role, you will drive organizational maturity, strengthen operational excellence, and ensure technology investments deliver measurable business value.