Senior Program Specialist, Office of the CEO

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Independence Blue Cross, LLC is seeking a Senior Program Specialist in the Office of the CEO to provide high-level operational, administrative, and program support in a fast-paced environment.

The role requires strategic thinking, discretion, and concierge-level service as you coordinate schedules, prepare briefing materials for meetings and Board activities, and track progress on key initiatives with senior leaders.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• Three to five years of executive support or program coordination.
• Healthcare or health insurance experience preferred.
• Excellent written and verbal communication.
• Proven ability to manage competing priorities and deadlines.
• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, Teams.
• Ability to handle confidential information with discretion.

Responsabilités

• Monitor and triage executive communications and prioritize items requiring attention.
• Coordinate scheduling, briefings, and logistics for meetings and events.
• Prepare correspondence and maintain trackers for commitments and deadlines.
• Provide high-level administrative support with discretion and confidentiality.
• Collaborate with senior leaders and executive assistants to ensure priorities are delivered on time.

Connaissances

Executive support

Calendar management

Communication

Cross-functional coordination

Microsoft 365

Formation

Bachelor's degree or equivalent

Outils

Microsoft Outlook

Excel

PowerPoint

Teams

Microsoft 365

Description du poste

IBX is a leading health insurance organization based in Philadelphia, Pennsylvania, serving more than 3 million members in the region. With over 80 years of experience, IBX is committed to providing innovative, affordable, and highquality health care solutions. The company fosters a culture of collaboration and excellence, focusing on improving the health and wellbeing of its members and communities. As part of the Blue Cross Blue Shield Association, IBX offers access to a trusted national network of providers and resources.

Position Summary

The Senior Program Specialist, Office of the CEO, provides highlevel operational, administrative, and program support to the Office of the CEO. Working in close partnership with the Manager, Office of the CEO, this role helps ensure the CEO's priorities, engagements, communications, and commitments are well coordinated, appropriately triaged, and carried through to completion. This is a fastpaced, highly visible role that requires strategic thinking, exceptional attention to detail, sound judgment, discretion, adaptability, and a concierge level of service. The successful candidate will be proactive, resourceful, composed under pressure, and comfortable operating in a dynamic environment where priorities and schedules can change quickly.

Key Responsibilities

Executive Inbox Management

• Monitor the CEO's and Manager, Office of the CEO's inboxes to maintain awareness of requests, priorities, commitments, and timesensitive matters
• Triage incoming communications and identify items requiring executive attention, response, delegation, coordination, tracking, or escalation
• Draft and prepare correspondence for review, as appropriate
• Exercise sound judgment and discretion when handling confidential executive communication

Executive Office Coordination & Tracking

• Maintain executive office trackers for requests, commitments, decisions, deliverables, and outstanding action items
• Translate incoming communications, meeting outcomes, and verbal requests into clear actions, owners, deadlines, and next steps
• Monitor deadlines and follow up with owners to ensure commitments are completed
• Maintain a centralized view of executive priorities and provide concise status updates to the Manager, Office of the CEO
• Identify potential gaps, competing priorities, risks, or bottlenecks and elevate them with recommended next steps

Executive Readiness & Engagement Support

• Partner with the Manager, Office of the CEO, to ensure scheduling, preparation, logistics, and followup remain aligned
• Help coordinate briefing materials to prepare the CEO for meetings, Board activities, Town Halls, community events, speaking engagements, etc.
• Monitor the CEO's calendar, communications, and outstanding deliverables to anticipate upcoming needs
• Provide responsive, hightouch support reflective of a concierge level of service

CrossFunctional Coordination & FollowThrough

• Serve as a key point of coordination among the Office of the CEO, Executive Assistants, senior leaders, and other internal and external partners
• Facilitate followup on requests and assignments originating from the CEO and Manager, Office of the CEO
• Monitor progress on key initiatives and elevate delays, unresolved items, or potential concerns
• Provide operational continuity and coverage when the Manager, Office of the CEO, is unavailable
• Support special projects and emerging priorities as needed

Process Improvement & Office Effectiveness

• Identify opportunities to improve executive office workflows
• Develop and maintain standard processes, templates, checklists, and organizational tools
• Leverage Microsoft 365 and AIenabled tools to improve efficiency, accuracy, and visibility
• Help create consistent, scalable processes that strengthen the overall effectiveness of the Office of the CEO

Work Arrangement & Schedule Expectations

• This is a hybrid role with inperson presence determined by the needs and schedule of the CEO and the Office of the CEO
• The individual may work from and travel between company offices in Philadelphia and Newtown Square
• Flexibility in work location and hours is required to accommodate changing executive schedules, meetings, events, and business priorities
• Occasional early morning, evening, or offhours support may be required
• The role requires the ability to respond quickly and professionally as priorities shift

Qualifications & Experience

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience
• Three to five years of experience in executive support, executive operations, program or project coordination, or a related function
• Experience supporting an executive leadership office preferred
• Healthcare or health insurance experience preferred
• Exceptional written and verbal communication skills
• Strong organizational, analytical, and problemsolving skills with the ability to manage multiple competing priorities
• Experience managing workflows, trackers, deadlines, and crossfunctional deliverables
• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, Teams, and other Microsoft 365 applications
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive executive matters
• Demonstrated ability to work independently while maintaining close coordination and communication with the Manager, Office of the CEO

Key Attributes

• Exceptional attention to detail and followthrough
• Strong judgment and ability to recognize what requires immediate attention
• Strategic thinker with the ability to anticipate needs and connect details to broader priorities
• Strong executive presence and professional communication skills
• High degree of discretion, integrity, and accountability
• Proactive, resourceful, and solutionsoriented
• Collaborative working style with strong communication and situational awareness
• Adaptable and composed in a dynamic, frequently changing environment
• Comfortable interacting with senior leaders and holding others accountable for commitments and deadlines
• Commitment to responsive, thoughtful, conciergelevel service

Hybrid

Independence has implemented a "Hybrid" model which provides our associates with the ability work in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely, the work must be performed in the TriState Area of Delaware, New Jersey or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.