Senior Program & Project Manager

Cellco Partnership; Alpharetta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Verizon is seeking a pricing and PCM professional to support global pricing strategies and complex customer agreements within a hybrid work model. You will collaborate across marketing, legal, finance, regulatory, and operations to ensure pricing accuracy and contract execution.

The role emphasizes cross-functional partnerships and data-driven decision making. This position involves developing requirements for pricing, billing, and contracting tools, and contributing to cross-functional deal

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience in pricing and custom customer agreements.
• Deep understanding of standard Wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing.
• Proficiency in profit & loss modeling, cash flow analysis, and financial analysis, with experience writing and reviewing business requirements for pricing, billing, and contracting tools.
• Proficiency in Google Workspace and Microsoft Office; hands-on experience with ServiceNow.

Responsibilities

• Provide Tier I and II operational support to regional PCM analysts and management.
• Assist PCM teams in creating special pricing solutions and resolving pricing/contract term issues.
• Represent the PCM organization on special projects to ensure alignment with corporate objectives.
• Manage the PCM analyst support ticket queue and drive IT issue resolution.
• Collaborate with product, IT, pricing, and finance to influence PCM workflows and test quote-to-order systems.

Skills

Pricing management

Financial analysis

Deal lifecycle understanding

Business requirements

Stakeholder collaboration

Education

Bachelor's degree

Tools

ServiceNow

Google Workspace

Microsoft Office

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

This role within the Deal Velocity organization is responsible for providing Tier I and Tier II operational support to regional Pricing & Contract Management (PCM) analysts and management. Key responsibilities include assisting PCM teams in creating special pricing solutions, resolving issues for complex pricing and contract term requests, as well as representing the PCM organization on special projects to ensure alignment with corporate objectives.

Policy & Strategic Governance

• Develop and execute global policies for PCM analysts based on new pricing, product changes, promotions, and financial guidelines.
• Represent the PCM organization throughout the wireline product launch process and on cross-functional process teams to ensure PCM impact and alignment are prioritized.
• Engage frequently with cross-functional teams across marketing, legal, finance, regulatory, and operations.

Support & Operational Excellence

• Manage the PCM analyst support ticket queue to ensure timely IT resolution of user-impacting issues.
• Address daily issues identified by the PCM user community related to assigned initiatives.
• Drive ticket volume reduction through proactive user education and system enhancements.
• Provide input on complex deals by collaborating with PCM on deal strategy.
• Assist in resolving pricing-related billing issues.

Systems, Requirements, & UAT Testing

• Represent the pricing tower associated with the platform used for quoting, ordering, contracting, and invoicing in identifying and implementing strategic initiatives, including developing business requirements that drive work efficiencies for cross-functional end users and the PCM analyst community.
• Collaborate independently with product, IT, pricing, and finance stakeholders to ensure decisions positively impact PCM workflows.
• Design rigorous, thorough test cases and perform user acceptance testing to ensure quote-to-order systems and new capabilities provide a seamless end-user experience.

Tools & Custom Rate Development

• Create and maintain product-specific profitability models and efficiency tools for the PCM organization.
• Serve as a Subject Matter Expert (SME) in specific product areas to support marketing and pricing on the development of new rates, pricing floors, and promotions, ensuring full compliance with corporate strategy and regulations.

Training, Communication, & Knowledge Management

• Develop and deliver global PCM training sessions, communications, and enablement materials for new products, tools, and key pricing program initiatives.
• Design content for the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more yeras of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Six or more years of experience managing special pricing arrangements and custom customer agreements.
• Deep understanding of standard Wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing.
• Proficiency in profit & loss modeling, cash flow analysis, and financial analysis, with experience writing and reviewing business requirements for pricing, billing, and contracting tools.
• Proficiency in Google Workspace and Microsoft Office. Hands‑on experience with ServiceNow.

Even better if you have one or more of the following:

• Bachelor's degree in Finance, Economics, Business, or equivalent experience.
• Proven ability to make sound business decisions quickly under pressure, with a focus on quality improvement and process efficiency.
• Exceptional organizational, communication, presentation, and interpersonal skills with strong relationship management abilities.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our ben