Senior Program Manager, WW UTR Tech SME (Fulfillment & Operations)

Amazon Inc.; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX is seeking a Senior Program Manager for the Labor Planning Tech SME space to collaborate with software teams and drive adoption of changes across AMZL. The role involves coordinating with Safety, Quality, Learning and DS teams, and frequent travel (~25%).

You will document requirements, prioritize enhancements, optimize SQL performance, and align initiatives with the ML system's capabilities.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• Document and drive upcoming changes with the tech organization using BRDs to ensure integration with the current system.
• Identify business risks and impacts that affect resource allocation and influence software design.
• Prioritize software enhancements and serve as the interface with delivery stations to drive adoption.
• Support process improvements and standardization across Amazon Logistics, focusing on ML system capabilities.
• Provide metrics inputs to ensure standard work, cost and quality targets are met.
• Analyze SQL queries to improve performance and optimize the system.
• Collaborate across Safety, Quality, Learning and Operations Engineering to scale the ML system.
• Provide regular updates to Tech SME leadership on progress and impact.

Skills

Program management

Data-driven decision making

Stakeholder communication

Strategic planning

Education

Bachelor's degree

Master's degree / MBA (preferred)

Tools

SQL

Job description

Job ID: 10574666 | Amazon.com Services LLC

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics (AMZL) Tech SME team is for you. We partner directly with software teams to develop the future of AMZL and manage the delivery of tens of millions of products every week to Amazon’s customers.

The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The Tech SME organization are functional experts on the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

Amazon is seeking a Sr. Program Manager within the Labor Planning Tech SME space to work within Amazon Logistics (AMZL).

Travel approximately 25% to covering WorldWide.

Key job responsibilities

• Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
• Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work.
• Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes.
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system.
• Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards.
• Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance.
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system.
• Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
• Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness.
• Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system.

About the team

The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.

The organization operates globally, with office locations in NA, EU, and JP. This particular posting is an NA posting with the following available locations: AUS13 Austin, TX, USA | SEA82 Bellevue, WA, USA

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
• USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
• USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.