Senior Program Manager -Technology

JLL; Chicago (IL); On-site; USD 120,000 - 155,000; Full time

Job summary

JLL is seeking a Senior Program Manager to lead AI tools deployment within the Enterprise Architecture team. You will drive multiple AI initiatives, partner with business and technology stakeholders, and translate complex technical concepts into business value.

Responsibilities include defining use cases for AI agents, managing end-to-end delivery, and ensuring alignment with EA standards while delivering measurable outcomes across geographies.

Qualifications

• 3+ years leading tech programs from initiation to closure.
• Experience partnering with engineering or product teams.
• Familiarity with AI tools and automation technologies.

Responsibilities

• Lead programs in AI tools deployment and agent development across teams.
• Translate business needs into technical requirements for AI solutions.
• Manage scope, budgets, timelines, risks, and stakeholder communications.

Skills

Program management

AI tools

Stakeholder engagement

Cross-functional collaboration

Communication skills

Risk management

Change management

Leadership

Education

Bachelor's or Master's degree (Business/Engineering/CS)

Tools

Smartsheets

MS Project

Azure DevOps

JIRA

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a highly motivated and experienced Senior Program Manager to join the Enterprise Architecture team within JLLT. This individual will lead programs centered on AI Tools deployment across the enterprise and the development of AI agents purpose-built for JLLs business partners. The ideal candidate brings strong program management discipline, a passion for AI and emerging technologies, and a demonstrated ability to translate complex technical capabilities into business value for non-technical stakeholders.

Right Candidate Will Bring

• Attention to detail coupled with program and project management skills to establish and maintain multiple concurrent AI initiatives and workstreams
• Strategic thinking to develop and implement AI enablement strategies aligned with enterprise architecture goals and overall organizational objectives
• Excellent communication and presentation skills, with the ability to convey complex AI concepts to both technical and non-technical audiences
• Strong business partner engagement and relationship management abilities, including stakeholder communication and interpersonal skills
• Analytical and problem-solving skills, with the ability to make sound decisions under pressure in a rapidly evolving AI landscape
• Exceptional leadership and interpersonal skills, with the ability to influence and motivate multidisciplinary teams across geographies

Responsibilities

• Lead and manage multiple programs and projects within the AI Tools and Agent Development workstreams, collaborating with cross-functional teams, business partners, and technology vendors
• Serve as the primary program lead for enterprise AI tool adoption initiatives, including generative AI platforms, copilot integrations, and productivity automation solutions
• Partner with business stakeholders to identify opportunities for AI agent development, defining use cases, requirements, and success criteria in collaboration with the Enterprise Architecture team
• Coordinate the end-to-end lifecycle of AI agent development projects from ideation through deployment ensuring alignment with enterprise architecture standards and JLLs technology strategy
• Develop and execute program plans, including scope definition, resource allocation, budget and timeline management, risk assessment, and mitigation strategies
• Drive program goals, objectives, and success criteria, aligning with organizational strategic objectives and the Enterprise Architecture roadmap
• Regularly monitor and report on program status, risks, and issues, providing recommendations and escalations to senior leadership
• Act as a connector between business partners and engineering/AI teams, translating business needs into actionable technical requirements and vice versa
• Foster a collaborative working environment and promote effective communication among project team members, stakeholders, and vendors
• Proactively identify and address potential project roadblocks and conflicts, implementing effective resolutions and contingency plans
• Lead effective meetings, document decisions, and ensure all parties understand and accept their roles and responsibilities
• Ensure transparency of progress, risks, and issues; drive risk mitigation, contingency planning, and issue resolution
• Communicate status, updates, and program summaries via presentations, email, and direct communication with key stakeholders and executive leadership
• Ensure adherence to and continuous improvement of project management best practices, methodologies, and standards within the AI program space
• Track and report key program metrics; create data visualizations and dashboard summaries for executive-level management
• Contribute to the maturity of AI program delivery by developing templates, playbooks, and best practice recommendations for agent development and AI tool rollout

Required Qualifications

• Bachelors or Masters degree in Business, Engineering, Computer Science, or a related field
• 3+ years as a Technical Program Manager, leading complex technology projects or programs from initiation to closure
• 3+ years of experience working directly with engineering or product teams
• 3+ years of experience managing cross-functional and/or cross-team projects
• Demonstrated familiarity with AI tools, generative AI platforms, or intelligent automation technologies (e.g., Microsoft Copilot, OpenAI, LangChain, or similar)
• Experience working with or supporting business partners as internal clients, with a track record of translating business needs into technology solutions
• Proficiency in relevant project management tools (e.g., Smartsheets, MS Project, Azure DevOps, JIRA) and methodologies (e.g., Agile, Scrum)
• Demonstrated history of driving organizational change, enhancing project delivery processes, and adapting to evolving technology landscapes
• High sense of ownership, urgency, and drive
• Ability to communicate clearly and effectively with developers, product managers, AI/ML engineers, and senior business and engineering leaders
• Proven track record with software or platform project planning, progress tracking, and risk management
• Experience working within and directing geographically dispersed, diverse, and virtual teams
• Strong understanding and experience with project scheduling, forecasting/budgeting, and resource management
• Understanding of enterprise architecture concepts and ability to work within an EA framework

Preferred and/or Desirable

• 5+ years of project management experience including scope, schedule, budget, quality, risk, and critical path management
• 3+ years of experience in the technology industry with strong understanding of AI, machine learning, or automation concepts
• Hands‑on experience or familiarity with AI agent frameworks (e.g., Microsoft Copilot Studio, AutoGen